JONATHAN RIVERO
PERSONAL PROFILE
I am a highly organized, dedicated, diligent and
enthusiastic social media marketer with more than 1 year
of experience and with more than 5 years of experience in
handling customer service roles within health,
telecommunications and technical support industry.
WORK EXPERIENCE
CONTACT ME AT
Blk 2 Lot 54 Isabel
Terraces Metro Manila
Hills, San Jose,
Rodriguez (Montalban),
Rizal, 1860
Jonathanrivero199689@g
mail.com
https://www.facebook.co
m/jonathan.rivero.5074
https://www.linkedin.co
m/in/riverojonathan/
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Online Advertising Specialist
TDCX Inc. | January 18, 2021 to April 19, 2023
Currently working and assigned to the largest and
best-known search engine firm as a sales
receptionist.
Assigned to qualify incoming leads and conduct sales
pitches to get clients to engage our team experts.
Handled and supported consumers from one of the
largest social media platforms with their
marketplace listings.
Social Media Specialist
Freelancer | June 01, 2020 - August 01, 2021
Managing Facebook and Instagram advertising for
various businesses, mostly in the real estate and ecommerce sectors.
Establishing a social media strategy that uses
strategically focused Facebook ad campaigns to raise
brand exposure, provide more quality leads, and
boost revenues.
Arranging, planning, and keeping track of client
acquisition appointments for consultations and
progress meetings.
Creating my own email marketing funnels, ad
campaign structures, and social media contents.
With Facebook Advertising, I was able to improve
sales for my e-commerce customer by up to three
times the Return on Ad Spent.
Customer Service Representative
Afni company | Feb 23, 2020 - July 04, 2020
Assigned to one of the well-known
telecommunications providers in the United States
to assist and respond to client queries regarding
their mobile services.
SKILLS SUMMARY
Excellent Communication
Skills
Ability to work with
multiple tasks
Managing Client
Expectations and Deadlines
Excellent Time
Management Skills
Quick Decision making
Strong Attention to Detail
Excellent Problem Solving
and Analytical Skills
Technical Support Representative
Transcom Inc. | May 06, 2019 - Feb 03, 2020
Trained to handle one of the major manufacturers of
electronic equipment, including mobile, television,
soundbars, etc., to help and address technical issues
raised by consumers.
Provides fundamental troubleshooting instructions
that are coordinated to resolve the technical issue,
which aids in identifying and solving the issue.
Customer Care Assistant
Conduent Inc. | June 19, 2017 - May 01, 2019
Been a top agent for the month of September 2018
Validate the status of their health insurance, provide
due dates, health insurance coverage timeframes,
billing issues, and other queries.
Providing new trainees with assistance about
product standards and best practices
EDUCATIONAL HISTORY
Adaptability to work under
pressure
College
Proficiency in Microsoft
Office
Bachelor of Science in Entrepreneurship | July 2013 - April
2017
Social Media Marketing
Specialist
Mariano Marcos Memorial High School
Content Marketing
Polytechnic University of the Philippines
High School
2009 - 2013
Elementary
Fernando Maria Guerrero Elementary School
2003 - 2009
Copywriting
