Riños, Jonathan
#20 Interior Masaya
Gulod, Novaliches, Quezon City
Contact Number: - (whatsapp)
E-mail:-Skype: jpr.kit
Objective:
Seeking a position with a company which will require me to utilize my skills, abilities and experience in the Costumer field to ensure the company’s success.
Professional Experience
Indian River Networks
241 6th Ave, Indialantic, FL 32903, USA
Systems Engineer (April 10, 2017 – Present)
Main Responsibilities
Perform all IT Helpdesk Tasks
Monitor Servers and make sure that all systems are optimized
Monitor Backups and ensure to resolve all issues if backup fails
Design and implement system security and data assurance.
Sutherland Global Services | GoDaddy
Shaw Boulevard Corner Avenue De Febrero Libis, Hagdang Bato Libis, Mandaluyong
Server Chat Support (September 19, 2016 – April 06, 2017)
Main Responsibilities
Providing World Class Customer Service.
Assist customers with their Web Hosting Concerns without going beyond GoDaddy’s Scope of Support.
Provide basic support with Web Hosting Platforms such as cPAnel, Plesk, Cent OS. WHM, phpMyAdmin, MSSQL, MySQL.
Responsible for identifying new issues and collecting data provided by the customers and use it to raise an issue to Tier 3 or tech leads if necessary.
Cooperate with team members to ensure success with common goals.
Acquire Asia Pacific | RingCentral
Worldwide Corporate Center, Mandaluyong City
Tier 2 ASG (Advance Support Group) (June 2, 2014 – September 10, 2016)
Main Responsibilities
Providing World Class Customer Service.
To provide advanced technical troubleshooting.
To analyze tickets/cases escalated from Tier 1 and use those information to resolve customers issue in a timely manner.
Responsible for identifying new issues and collecting data provided by Tier 1 and use it to raise an issue to Tier 3.
Cooperate with team members to ensure success with common goals.
To provide assistance to Tier 1 in resolving Basic Issues.
Expert Global Solutions
Mother Ignacia, ELJ Building, Quezon City
Level 1 Technical Support (September 24, 2012 – May 30, 2014)
Main Responsibilities
Providing Quality Customers Service.
Help customers with their technical issues with their internet service and VOIP
And troubleshooting with some computer related errors (MAC and WINDOWS).
To provide technical troubleshooting.
To resolve billing issues in an efficient and timely manner.
Cooperate with team members to ensure success with common goals.
Pan Pacific Manila
Adriatico cor. Malvar St., Malate, Manila
Banquets Waiter (August 2010 – August 2012)
Main Responsibilities
Ensuring the banquet area is prepared and maintained.
Taking orders for meal selection and drink choices.
Maintaining guest’s beverage level and ensuring coordinated service of meal courses.
Performed speak with others using clear and professional language.
Supported team to reach common goals.
To give guest’s a satisfying and delightful hotel experience.
Skills and Qualifications
Customer service oriented skills
Ability to deal with foreign guest’s/customers
Excellent communication skills
Effective learning abilities- Quick Learner
Computer literate
Organize and efficient
Team oriented - Cooperative
High School Graduate
Educational Background
- Lyceum of the Philippines University
Muralla St. Intramuros, Manila
BS tourism
- Macario B. Asistio Sr. High School Unit I
Langaray, Malabon
Secondary Education
-Kaunlaran Elementary School
Kaunlaran Village, Caloocan City
Elementary
