Jonathan Piad

I have worked in the BPO industry for about 15 years now, handling technical support and customer service for major Telcos, Internet/Cable TV Service Providers, Car Navigation and Toll Way Systems for US, Canadian and Australian clients. I have been trained for accounts management, payments and collection, escalations, retention and chat/email support services.

I am proficient in Microsoft Office applications with an average of 40-45 WPM typing speed, familiar with the internet resource utilization and web based application. I am with advanced HTML,CSS and Javascript programming skills.

Excellent in both written and spoken English, self motivated, detail oriented, can work well in a team or independently with minimum supervision, industrious, flexible, enthusiastic, passionate for the things I do best and I am fanatic to my clients and colleagues in the working team.