Jonathan Obiri Odame

 Odame Jonathan Obiri Date of birth: 6 november 1989 Location: Kharkiv Phone number(s) +38 (093) 703 - 70 - 84 E-mail:- Skype: Paakwesi Summary   •I receive incoming and make outbound calls providing information relevant to the service or product •I have worked efficiently and within my company's team to achieve a set goal •Handled several customer interactions, giving detailed friendly services to be able to answer all customer questions quickly and efficiently. Experience ( 1. 24hours locksmith service from July 2018- November 2018 (5months) Customer care I received incoming calls from customers in regards to locksmith service. Document all requests and follow-ups, I also tackle the customer’s questions with regards to the service and link up the customers with the available technician 2. E-cloud secure from January- May 2018 (5months) Customer care I was able to have a great communication with clients, helping them to solve disputes concerning their storage on the application.i also help clients cancel their registration on the application. For clients who needs refunds,we offer only 5% of their purchase 3. Ninecor from September 2017 – December 2017 (4months) Sale manager(Conversion agent) I made outbound calls to clients telling them about forex and further convincing them to make deposits. Education   kharkiv national university of food trade and technology (Kharkiv) Business Management Language skills   English - native I can be interviewed in this language Russian- lower intermediate Additional information Special skills 1. Eager to work on a rotating shift 2. Can speak confidently and fluently in English 3. Able to tactfully deal with difficult situations 4. Influencing and persuading skills Other skills: I am creative honest, hardworking and always willing to learn new informations Good communication and interpretation skills Hobbies and interest Swimming, Traveling , playing Basketball, Reading, In my free time I also like taking walks especially in summer