Jonathan Mensah

JONATHAN OGHENETEGA MENSAH Email: --Phone Number: - Address: - N0 12 SAHEED HASSAN STREET GREENVILLE ESTATE BADO CAREER OBJECTIVES Committed to maintaining professional relationships to increase profitability and drive business results. A customer experience specialist: bringing top-notch skills in oral, written communication, active listening and strong problem-solving skills also with a proactive approach to tackling complex challenges. I have a proven track record in delivering innovative solutions that drive efficiency and productivity and committed to continuous improvement and fostering culture of excellence within organizations. Union bank Plc. March 2024- May 2024 Customer support specialist: • Answered customer telephone calls promptly to avoid on-hold wait times. • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. • Clarified customer issues and determined root cause of problems to resolve product or service complaints. • Built rapport with customers through courteous and professional communications. • Monitored customer surveys and feedback to develop corrective actions for service-related issues. • Developed empathetic client relationships and earned reputation for consistently exceeding sales goals. T.TEC holdings Inc. Sales/Customer specialist (remote) • Maintaining a positive, and professional attitude toward customers at all times • Handling complaints to build strategies for improving the overall customer experience and fostering loyalty. • Communicating with customers through various channels. • Grew customer base by acquiring new customers and identifying needs to deliver relevant products. • Maintained productive relationships with existing customers through exceptional follow-up after sales. • Generated sales by prospecting leads, cold calling and closing deals. • Cold-called prospective customers to build relationships. • Boosted client retention, establishing sales goals and securing targeted rates EDUCATION FEDERAL UNIIVERSITY OF TECHNOLOGY OWERRI (FUTO) BACHELOR OF TECHNOLOGY MICROBIOLOGY -) SKILLS • Critical and analytical thinking. • Report generation. • Microsoft office • Organization and time management. • Technical skills. • Documentation and reporting skills. • Emotional intelligence. • Adaptability skills. • Client engagement. • MS Office Suite.