JONATHAN LEE CASTRO
419 Rizal Street. San Joaquin, Mabalacat, Pampanga, Philippines
Contact No. -
Email:-
OBJECTIVE:
To acquire a job that would enable me to enhance my growth as an individual and foster
a stable career to which the skills I have acquired may be used to the fullest that may
enable and acknowledge my capacity and capability in my position.
STRENGTHS & COMPETENCIES:
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Fast learner, good, oriented individual
Can relate well with other people.
Disciplined person
Willing to face a challenging role which will enhance my personality and skills.
Service-oriented Property Manager with 2 years background in Real Estate.
Core competencies include CCNA and CMA as well as excellent communication and
time management skills.
Handles tasks with accuracy and efficiency.
SKILLS:
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Speaking
Administration and Management
Negotiation
Reading Comprehension
Critical Thinking
Data Entry
Monitoring
Active Learning
Judgment and Decision Making
Customer Service Orientation
Management of Personnel Resources
Time Management
Project Management
WORKING EXPERIENCE:
Position:
Property Management Administrator
Company:
Client:
Date:
CLOUDSTAFF PHIL
Reliance Real Estate
June 6, 2022 - Present
Task:
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Advertising property via Agent Box
Uploading Tenancy Application in PME
Loading Application via Ignite
Doing CMA report for properties in AU
Sending off email to approved tenants.
Doing water Connection via Great Water
Launching Bond in RTBA and PME
Updating Documents in PME and SharePoint
Compliance Audit for the Werribee Office
Sending off email to Open Inspections Query
Sending emails for Open Inspections to possible tenants
Lease Renewals and New Lease Agreement via Inspection Express
Adding Approved Tenants in PME
Position:
Company:
Client:
Date:
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Mortgage Broker Asst
Phil Labor
Loan Market New Zealand
November 3, 2021 – June 3, 2022
Tasks:
Entering Loan applications in the CRM
Collecting all documents missing for
the application
Communicating to the lender
regarding loan statuses
Updating Loan structure in my CRM
Creating daily tasks for follow ups.
Setting up an appointment to talk to Zane.
Updating Lenders loan UMUI
Calculator
Responding to client enquiry
Sending loan status update to clients
Managing the portfolio of my Sr.
Broker
Position:
Company:
Property Manager Admin
CLOUDSTAFF PHIL, Inc
Client:
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Tasks:
Requesting connection services for approved tenant
Communicating Maintenance request to the rental owner
Sending approval to the applicant and drawing new lease
Processing lease renewals
Tenancy Application
Updating Property, Me
Scheduling Routine Inspections
Credit score Check
CMA for properties and lease renewals – added value to owners.
Communication with rentals enquiry from realestate.com.au
Rent arrears notification and invoices.
NTD Checks for approved Applicants via Core logic.
Adding Maintenance in Air table
Processing Invoices for Maintenance Jobs
Adding Arrears in Air table
Daily Maintenance Audit
Daily Arrears Audit
Asking suppliers for updates
Compare and Connect
Southeast Water Connections
Position:
Company:
Client:
Date:
2021
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Stafflink Pty Ltd
January 4, 2021- Nov 3, 2021
Case Manager
TOA Global
Optimum Wealth
July 6, 2020 - January 4,
Task:
Managing cases
Collating documents for tax preparation and resolution
Calling individual clients for case updated
Assuring cases will be done on time.
Assigning cases to Enrolled Agents/CPA/ATTY
Follow up for missing documents.
Evaluating Case
Closing cases once done by the EA/CPA/ATTY
Position:
Company:
Client:
Date:
2020
Tasks:
CRUISE CONCIERGE / SALES
Cloudstaff Philippines, Inc
International Voyager Inc.
January 31, 2020 –May 6,
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Expert in Zen-desk application tool and Odysseus
To help with managing bookings.
Work with potential or existing customers via inbound calls, outbound calls, email, and chats to
inform them about a product or service.
Answer questions about products or the company
Ask questions to understand customer requirements and close sales.
Making outbound calls to add insurance.
Making outbound calls to let guests know about new promotions.
Enter and update customer information in the database.
Take and process orders in an accurate manner.
Handle grievances to preserve the company’s reputation.
Go the “extra mile” to meet sales quota and facilitate future sales.
Keep records of calls and sales and note useful information using our CRM and Sales System
Applying for payments correctly in all systems
Position:
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Tasks:
Ensuring Delivery Partners will go on board.
Creating a Daily Heartbeat Session
Go to a person regarding process update.
Answering tickets for delivery partners
Salesforce tool Experience
Position:
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COMMUNITY OPERATION SPECIALIST (POC)
Uber System,
Eats Courier
May 27, 2019 –January 30, 2020
ASSISTANT PROPERTY MANAGER
Cloudstaff Philippines,
O’Brien Real Estate
November 20, 2017 –May 21, 2019
Tasks:
Assisting SPM regarding properties
Requesting water connection for tenant but
Communicating Maintenance request to the rental owner
Sending approval to the applicant and drawing new lease
Processing lease renewals
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Sending vacate docs when required.
Sending copies to landlord and tenants
Tenancy Application
Updating Property, Me
Invoicing to the landlord through Property Me
Routine Inspections
Credit score Check
CMA for properties and lease renewals – added value to owners.
Lodge bonds with RTA online
Communication with rentals enquiry from realestate.com.au
Rent arrears notification and invoices.
Position:
Company:
Client:
Date:
2017
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Task:
Processing new installation of Gas and Elec.
Validating the documents submitted
Creating Service Order/ Job Order in SAP
Reviewing SAP for monitoring SO
Answering query
Up sell for move in property.
Position:
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Client:
Date:
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SENIOR PROCESS ANALYST
Tata Consultancy Services Inc.
New Connections / Movers/
September 9, 2015 - November 15,
RESOLUTION SUPERVISOR
TELUS Phills
SPRINT CGBC
July 21, 2014 - Sept 03, 2015
Task:
Daily monitoring, agent improvement.
Taking escalated calls
Guiding agents to each process
Working with higher ops calibration
Monthly to Month performance evaluation
Position:
Company:
Client:
Date:
ACCOUNT REPRESENTATIVE
GC Services
Skip Tracing
February 14, 2014 - June 01, 2014
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Task:
Collecting balances from card holders.
Updating clients account info
Sending rewards and promotions
Locating clients
Position:
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Client:
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Task:
Solution driven, Process and updates POC.
Taking escalated calls
Processing payments
Updating customer information
Collecting payments
Monitoring and calibrating calls of the agents
Side by side monitoring and feedback/Coaching
Position:
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SENIOR COLLECTIONS SPECIALIST
IQOR Phil
Capital One Auto Finance
December 2010 – June 2013
Task:
Outbound Collection for Car Payments.
Taking escalated calls
Processing payments
Updating customer information
Collecting payments
Position:
Company:
Client:
Date:
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TEAM CAPTAIN
CBE Companies
DirecTV
June 24, 2013 - February 19, 2014
SENIOR COLLECTIONS SPECIALIST
IQOR Phil
Sprint and Capital One Cards
March 12, 2008 - November 30, 2010
Task:
Level 2 escalation support.
Taking escalated calls
Processing payments
Updating customer information
Collecting payments
EDUCATIONAL BACKGROUND:
BACHELOR OF SCIENCE IN
NURSING
Dee Hwa Liong College
Foundation-
Systems Plus College
Foundation- –
Undergraduate
Saint Anthony College
Foundation-
San Joaquin Elementary
School-
TRAINING ATTENDED:
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Certifications
Creating a High-Performance
Culture LinkedIn
Project Management Foundations: Small Projects LinkedIn
Operational Excellence Foundations
LinkedIn
Occupation Safety and Health Training
Cloudstaff Philippines Inc
January 5, 2021
Red Cross First Aid Training
Uber Philippines
September 2-6,
2019
Health Protection and Disease Prevention
Mariveles,
Bataan March 2426, 2018
Preparatory Call Center Agent Training (PCCAT)
Clark Polytechnic, Clark Freeport
January 2008 – February 2008
