Jonathan Jose Guevara Hernandez

I have worked with high-volume customer-support call centers for Capital One, AT&T Pre-Paid Mobility, and Expedia.com., PlayStation, Motorola, and more. In these positions, I demonstrated the ability to resolve a variety of issues and complaints (such as billing disputes, bad phone reception, no internet connectivity, plan changes, and making new, modifying, or cancelling travel itineraries). I consistently met my campaigns goals, keeping above 85% on customer’s satisfaction on customer service surveys received from the customers.