Jonathan Jimenez

 Jonathan Jimenez System engineering July 10,1995; Honduran-• Cel. - I am a proactive, organized, and responsible person, with good interpersonal relationships. I have extensive experience in customer service, debt collector and technician. Always looking for new job challenges. EDUCATION Cursing system engineering High School Diploma, 2014 COMPETENCES •Organizational and leadership skills. •Good human relations nd communication skills. WORK EXPERIENCE Sunshine landscape and irrigation Funding Servicing (Masada Funding LLC) (April 2024 – August 2024) Position Held: Service technician •Do visits to identify issues in their irrigation system •Replace splinker heads, nozzles, repair leak, add or remove splinkers, program controllers, install new controllers, spring start ups. Taxi Libertador Taxi Libertador (Julio 2023 – Noviembre 2023) Position Held: Taxi driver •Pick up passanger from their location and drop them off to their destination. •Make sure customers feel good during the trip by doing short conversations and having them control the C temperature. Funding Servicing (Masada Funding LLC) (April 2023 – August 2023) Position Held: Data Entry in Contracts Department •Fill out contracts for different platforms that funding servicing has and send them via DocuSign to merchant’s email. •Attach addendum and early pay-off addendum when necessary. •Send a zero-balance letter when an MCA is paid off. •Send a payrun internally to see how the MCA payments are performing. •Send a login request, run background, and credit report using Clear, Tracers, and Experian once the contract is signed, and attach it to the email. •Keep offers not closed up to date using an Excel spreadsheet. •Add all the deals that I have done in a spreadsheet for documentation purposes. •Send ISO agreements to new brokers. Customer service representative also technical support Itel (July 2022 – February 2023) Position Held: Customer service representative (Walmart) •Trak customer’s order •verified any type of delivery proof on carrier's website. •contact dispatch to send the driver to do the delivery and get any ETA. •process refund for missing or lost items. Position Held: Level one technician (Henry Schein One) •Support dentrix software. •Remote onto customer's computer and show them how to find certain options that they don't remember. •Identify issues with their claims and sync problems. •Help them get esync program install when doing server migration. •Help them review and do any changes in their eclaim forms. Back-office representative 24/7 intouch (December 2021 – April 2022) •Process orders for customers using the AS400 system. •Make outbound calls when customer’s payment are declined. •Check the availability of products and replace the item with possible alternative products if the tool is not in stock. •Re-do the order if needed. Recruitment officer Colocate (March 2021 – December 2021) •Interview customers looking for a job. •Train customers for their interviews. •Send candidates to the company. •Track the recruitment process with the company and the customer and debt collector. Debt collector Zero Varinace (May 2020 – March 2021) •Explain to the customer their contract. •Provide their due date. •set up payment arrangements. •Process payment to bring accounts current. •Debt outbound calls Customer service, technician and upsells Concentrix (January 2018 – December 2021) •In charge of 16 agents. •Coach agents weekly base on metrics and results. •Floor support base on product knowledge. •Resolve customers’ concerns.