Jonathan Isidro
#6 Gomez Apartment, P Antonio corner Rose St, Mary Ann Village, Silang, Cavite 4118
(- |-| Silang, Calabarzon & Mimaropa
Experience
June 2015 – March 2017
(2 years )
Assistant Vice President
Iqor Dasmarinas | Calabarzon & Mimaropa, Philippines
Industry
Call Center / IT-Enabled Services / BPO
Specialization
Customer Service
Role
Supervisor/Team Lead
Position Level
Supervisor / 5 Years & Up Experienced Employee
Monthly Salary
PHP 38,000
My responsibility is to handle a team of customer service agents, team leads and subject matter experts, managing their stats, performing either developmental or disciplinary coaching, attending weekly business reviews with my VP and discuss how we did the previous week and discuss strategy/action plans for the coming week.
July – December 2015
(1 year )
Freelance Virtual Assistant
Industry
Call Center / IT-Enabled Services / BPO
Specialization
Amazon Online Arbitrage sourcing
Role
Virtual Assistant
Position Level
1 year experience
Monthly Salary
PHP 24,000
I have also been working as a part-time, freelance Virtual Assistant for Amazon sellers, specializing in sourcing products from various other websites that they can re-sell on Amazon.
Jan 2014 - Jan 2015
(1 year )
Customer Happiness
Getaround, Inc | Calabarzon & Mimaropa, Philippines
Industry
Automobile / Automotive Ancillary / Vehicle
Specialization
Customer Service
Role
Customer Service - General
Position Level
1-4 Years Experienced Employee
Monthly Salary
USD 1,000
My job was to manage customer happiness agents. This involved training them in various operations processes such as rental/reservation booking assistance (booking, editing and cancellation), roadside assistance response, policy education through phone and email.
Oct 2011 - Dec 2013
(2 years 2 months )
Team Leader
Task Us Inc | Calabarzon & Mimaropa, Philippines
Industry
Call Center / IT-Enabled Services / BPO
Specialization
Customer Service
Role
Supervisor/Team Lead
Position Level
Supervisor / 5 Years & Up Experienced Employee
Monthly Salary
PHP 22,000
My task is to manage a team of Service Response Representatives for a campaign and make sure that all team targets/expectations are met and exceeded. I perform monthly and on-the-spot performance and attendance coaching for my agents. I prepare reports to the Operations Supervisor responsible for my campaign. Basically, my job is to influence my team to perform at their best at all times.
In addition to this, I still perform Service Response Representative outlined in the previous work experience.
Jan 2011 - Aug 2011
(7 months )
Technical Support Representative
Teletech
Industry
Call Center / IT-Enabled Services / BPO
Specialization
Customer Service
Role
Customer Service - General
Position Level
Fresh Grad /
