Jonathan Griffith
Sacramento, CA ￨ | - |-|
linkedin.com/in/jonathan-j-griffith
Senior Systems Administrator/Security Engineer
▪ Accomplished IT Systems Administrator with 10+ years of professional experience in
Architecture & Infrastructure Planning, Software Support, and Network Troubleshooting
▪ Expertise in overseeing the installation, maintenance, troubleshooting, configuration, and
deployment of security
administration, systems, hardware, network monitoring, and security software
▪ Influential self-starter who quickly rectifies on-site and virtual challenges by streamlining IT
operations, eliminating security related risks, and adapting to evolving scenarios in fast-paced
environments
▪ Strategically prioritize, coordinate, and manage multiple projects to optimize productivity and
efficiency
▪ Dynamic communication and interpersonal relation skills with a continual commitment to
discussing IT discrepancies, corrective actions, and areas of improvement with team members
and management
System & Software Administration | Architecture & Infrastructure Planning | Hardware &
Software Support | Network Security | Cloud Computing | Network Troubleshooting | Windows
Server Management | IT Asset Management | Root Cause & Technical Analysis | Deployment
& Migration | Disaster Recovery | Storage Area Network | Network Configuration &
Administration | Mobile Device Management | Project Management | Resource Management |
Analytical Thinking | Emotional Intelligence | Continuous Learning | Ambitious | Resilience |
Network/Security Assessments
Technical Proficiencies
Windows Server 2008 - 2019 | Azure Active Directory | Microsoft 365 | Bitdefender Gravity for
MSPS | Datto Monitoring | Datto and Ubiquiti Switches & Routers | SCCM | VMware |
ServiceNow | Microsoft Endpoint Configuration Manager | Microsoft Exchange | Microsoft
Defender | Intune | Linux || Cybersecurity | Cloud Security | AWS | Active Directory | Hyper-V |
Citrix | Citrix Cloud
Averro/Primed Sacramento, California
March 2024
Oct 2023 –
Senior Field Technician
• Field incoming requests from end-users via ServiceNow ticketing system, email,
telephone, and established support channels.
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Utilize knowledgebase, FAQs, and collaborate with peers to efficiently resolve end-users'
issues.
Setup, configure, and add computer-related hardware, including laptops, desktops, and
VDI.
Travel between Client’s offices in Stockton, Sacramento, San Ramon, and Oakland to
provide on-site support when needed.
Successfully deployed and configured virtual desktops using Citrix XenDesktop and
VMware Horizon, ensuring seamless user access and optimal performance.
Assist users with issues during the migration, ensuring seamless VDI access for
uninterrupted work.
Identify and learn appropriate software and hardware used and supported by the
organization.
Contribute to ongoing projects, actively participating to identify and resolve issues for
smooth project execution
Smile Business Products Inc.-Contractor – Sacramento, California
August 2022 – August 2023
Systems Administrator
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Responsible for managing, troubleshooting, licensing, and updating software and
hardware assets under the direction of the Managed Services Manager.
Maintain clients Azure tenants and recommend and make changes in environment as
needed.
Experienced in utilizing Hyper-V virtualization technology from Microsoft to efficiently
manage servers. Created and deployed virtual machines running on different operating
systems for testing and application deployment purposes.
Establish, stabilize, and maintain network service for clients through various projects.
Maintain Microsoft 365 tenants for internal and external customers along with Azure
Active directory and onsite Active Directory.
Perform Gravity Zone Security Platform management for customers security needs.
Operated the platform for Risk Assessment & Mitigation, Threat Prevention, Advanced
Attacks Detection, and Security Incident Response.
Led project for implementation of SonicWall firewalls to client's sites to implement site to
site vpn for connectivity for 24/7 connection to service provider. Assumed responsibility
for the end-to-end deployment process, from initial planning and configuration to
installation, testing, and ongoing maintenance.
Intel, ACS Solutions -Contractor - Folsom, California
May 2021 – August 2021
Systems Administrator
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Spearheaded installation of end-user security systems and software patches, updated
drivers, and upgraded Windows 10 OS to increase device performance, correct errors,
eliminate bugs, improve reliability, and reduce security vulnerabilities for 5000+ laptops.
Conducted testing and collaborated with Windows 10 Build Team to ensure all patches
and driver upgrades were effective and ensure there were no adverse effects on
upgraded systems.
Provided work instruction and system design documentation around preparation,
procedures, and deployment of patches, drivers, and system upgrades.
Micron Technology-Contractor (Randstadt Staffing) - Folsom, California
March 2020 - September 2020
System Administrator
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Troubleshooted and fixed local system issues in a timely manner to reduce downtime
and ensure maximum end-user productivity.
Created master computer images to optimize technology, improve security, and
efficiently configure numerous devices.
Used Active Directory and SCCM to update and patch systems, track system inventory,
and manage remote-control capabilities.
Collaborated with customers, internal staff, and stakeholders to plan, implement, and
integrate system projects.
Led VOIP user phone system project to transition from Skype to Microsoft Teams.
Configured and deployed Apple laptops to appropriate end-user.
Loaded software, granted permissions, and configured hardware for newly onboarded
employees.
Utilized ticketing systems to manage, prioritize, and process support requests and
actions taken.
Patched software and installed new versions to eliminate security problems and protect
data.
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Trofholz Technologies – Rocklin, CA
2019 - March 2020
September
System Administrator
Health Net/Centene - Rancho Cordova, California
September 2019
April 2016 –
IT Support Specialist
Vitesse Recruiting/American Water - Sacramento, California
2014 - July 2015
July
System Administrator
Asher College, Sacramento, California
2012
Information Technology
GPA: 4.0/4.0
Certifications: Microsoft 365 Security Administrator | SANS GSEC | Qualys Endpoint Detection
and Response | Qualys Patch Management | Azure Fundamentals | Qualys Vulnerability
Management | Microsoft Identify & Access Administrator Associate | MCITP-E | Microsoft
Security Operations Analyst | Foundation Level Threat intelligence Analyst
