Jonathan Geraillo, MBA
Davao City - - https://www.linkedin.com/in/nategeraillo/
EXPERIENCED
PROJECT MANAGER
Education
Master of Business
Administration |
De La Salle University
2015 – 2017
Project Thesis: Managing
task coordination to improve
customer service support: A
CRM implementation project
Post Graduate Diploma in
Management |
De La Salle University
2013 – 2014
Bachelor of Science in
Business Administration |
Central Luzon State
University
2000 – 2004
Experienced Project Manager with 12+ years of experience in managing projects related to onboarding
of new accounts/clients, transition, deployment of new products and services and process
improvements. Managed a program of clients with an estimated annual revenue of US$2 million. Has
MBA degree and Prince2 Foundation Certificate in Project Management.
Work Experiences
CONCENTRIX CVG PHILIPPINES INC.
Project Manager (For a Content Moderation Account)
Nov 2021 – Present
Project Management:
1. Led projects from requirements definition through deployment, identifying schedules, scope and budget
estimates.
2. Partnered with cross-functional teams internally and externally (i.e. Delivery/Operations, Account
Management, Policy, Training, Quality, Workforce and Recruitment) to enable outsourcing operations.
3. Worked with Innovations/Delivery Excellence team on the implementation of operational excellence and
process improvement initiatives.
Key Accomplishments:
1. Grand launch of Concentrix Davao Finance Center (DFC), the third site of Concentrix in Davao.
2. Successful implementation of the return to office (RTO) initiative in Concentrix Davao Finance Center (DFC)
site with 1,600+ employees from a work-at-home arrangement (WAHA).
3. Onboarding and implementation of a new business requiring 200+ new employees for a content moderation
account.
COLLABERA PHILIPPINES INC.
Project Manager (Deployed at Globe Telecom)
Aug 2021 – Nov 2021
Certifications
Prince2® Foundation
Certificate in Project
Management
Civil Service Professional
Eligibility
Project Management:
1. Management of migration activities related to Globe Telecom’s system modernization for AMAX (AutoloadMax)
and P3 (Promo Provisioning Platform).
2. Directed the end-to-end planning, implementation, tracking & monitoring of activities of the project with personal
accountability and ownership.
3. Led the overall release or project delivery.
4. Managed business stakeholder, vendor partners and internal Globe partners.
5. Controlled and managed project budget, contracts and vendor payments.
FIRST ADVANTAGE PHILIPPINES
Project Manager
Jul 2017 – Aug 2021
First Advantage provides comprehensive background screening, identity and information solutions that give
employers access to actionable information that results in faster, more accurate hiring decisions.
Project Management:
1. Managed mid and top-tier projects related to onboarding of new accounts/clients, migration to a new system,
deployment of new products and services, ATS integration, and process improvements.
2. Produced project plans, timelines, schedules, and work breakdown structures for approval by relevant sponsor/
committees to ensure that they are accurate, optimized, and implementable.
3. Led projects from requirements definition through deployment, identifying schedules, scopes, budget
estimations. Led teams across broad technical, financial, and business disciplines. Focused teams on business
objectives and tracked progress to ensure project milestones are completed on time, on budget and with the
desired results.
4. Mitigated risk factors through careful data analysis and monitoring of RAID logs to ensure that the stakeholders
are guided on business decisions.
5. Managed relationships with project stakeholders, including internal and external clients and vendors, keeping
the stakeholders informed of progress and issues to manage expectations on all project requirements and
deliverables.
Business Analysis:
1. Facilitated research and data gathering to understand the business requirements of the clients. Performed fitgap analysis to determine business solutions and product offering.
2. Produced business blueprints presented to project stakeholders and clients for sign-off.
1
Jonathan Geraillo, MBA
Davao City - - https://www.linkedin.com/in/nategeraillo/
EXPERIENCED
PROJECT MANAGER
Experienced Project Manager with 12+ years of experience in managing projects related to onboarding
of new accounts/clients, migration to a new system, deployment of new products and services, ATS
integration, and process improvements. Managed a program of clients with an estimated annual
revenue of US$2 million. Has MBA degree and Prince2 Foundation Certificate in Project Management.
Work Experiences
Soft Skills
Strategic Planning
Project Management
Stakeholder Management
Risk Management
Scheduling
Business Analysis
Business Planning
Client Relations
Account Management
Total Quality Management
Process Improvement
Change Management
Critical Thinking
Contract & Negotiations
Softwares
JIRA
Confluence
Siebel CRM
OBIEE
COGNOS
Workday
SharePoint
MS Office
3. Created test scripts for the different testing requirements such as integration testing or user acceptance testing.
4. Prepared and submitted business cases for approval by project sponsors on occasions requiring product
enhancement or a business development is identified.
Key Achievements:
1. Successfully on-boarded top tier clients such as Microsoft, IBM, Teradata, Keysight Technologies (US, Canada
and APAC) and Standard Chartered Bank APAC.
2. Completed Workday Integration for Deutsche Bank APAC.
3. Completed SuccessFactor Integration for Keysight Technologies.
Client Services Manager
Nov 2008 – Jun 2017
Program & Account Management:
1. Managed top tier accounts such as Credit Suisse, Barclays and HSBC producing an annual revenue of US$2
million.
2. Responsible for the SLA management of assigned accounts ensuring delivery of FADV's contractual obligations
to clients on their background screening requirements.
3. Cultivated excellent long-term relationships with clients by maintaining on-going communication and facilitating
solutions to address concerns.
4. Coordinated with the client’s recruitment, onboarding, and compliance teams across Asia Pacific to resolve
delivery issues and to identify appropriate workforce solutions relating to employment screening, onboarding, and
compliance requirements.
5. Facilitated monthly and quarterly business reviews with the client and leadership team.
6. Drove process improvement initiatives on assigned accounts to improve operational services such as
improvement on TAT, quality errors, first-call resolution rates and email response time.
People Management:
1. Managed a group of client services specialists, report writers, and billing analysts responsible in the delivery of
services to the clients being managed. Provided coaching, trainings, development, and performance management.
Key Achievements:
1. Implemented a new CRM workflow with reporting capabilities. Reduced quality errors from 8.27% to 0.82%.
2. Increased revenue of assigned accounts by almost 50% in 2015 and 2016.
Operations Associate
Sep 2007 - Nov 2008
1. Conducted and completed reference background checks for the prospective candidates of our clients as part of
their employment screening in accordance with the client's specific requirements. This includes education,
professional license, references, and employment verification.
2. Established and maintained excellent working relationship with HR departments of assigned locations that
provide employment verification.
IBM DAKSH BUSINESS PROCESS SERVICES PHILS. INC.
Customer Care Specialist
Feb 2007 - Jul 2007
1. Consistently achieved competitive CSAT and QA scores by providing customers of Sprint Nextel (a telecom
company in the US) an adequate level of service on their questions or concerns related to phone activation, plan
change and ad-on requests, account inquiries, and billing.
2. Consistently achieved the upsell targets every month by understanding the customer needs and offering the
appropriate products and services.
2
Jonathan Geraillo, MBA
Davao City - - https://www.linkedin.com/in/nategeraillo/
EXPERIENCED
PROJECT MANAGER
Experienced Project Manager with 12+ years of experience in managing projects related to onboarding
of new accounts/clients, migration to a new system, deployment of new products and services, ATS
integration, and process improvements. Managed a program of clients with an estimated annual
revenue of US$2 million. Has MBA degree and Prince2 Foundation Certificate in Project Management.
Work Experiences
Interests
Travel
Arts & Culture
Sports (Chess, Badminton)
Volunteer work on non-profit
organizations
Reading books, manga, and
light novels
Watching movies, anime, and
TV shows
TELEPERFORMANCE PHILIPPINES
Customer Service Representative
Jul 2006 - Jan 2007
1. Consistently achieved competitive CSAT and QA scores by providing customers of Sprint Nextel (a telecom
company in the US) an adequate level of service on their questions or concerns related to phone activation, plan
change and ad-on requests, account inquiries, and billing.
2. Consistently achieved the upsell targets every month by understanding the customer needs and offering the
appropriate products and services.
PEOPLESUPPORT INC.
Transcriptionist
Dec 2005 - Apr 2006
1. Transcribed recorded materials including news from CNN, biographies and interviews from Discovery Channel
and Animal Planet, and different meetings and business reports in accordance to client specific standards and
styles with 97% accuracy on work performed.
2. Edited transcription materials in accordance to client specific standards and styles with 97% accuracy on work
performed.
SPI TECHNOLOGIES
Data Analyst
May 2005 - Nov 2005
1. Analyzed international communicational materials of different clients (i.e. General Motors, JP Morgan, etc.) for
conversion services for specific projects.
2. Consistently achieved 97% accuracy on work performed.
3
