Jonathan G. Clavano

Jonathan G. Clavano -- Purok 2 Rang-Ayan, Aglipay,Quirino 3402 ABOUT ME I am an efficient and confident Outreach executive with demonstrated experience of working in the casino and sportsbetting Industry. My experienced helped me develop expert knowledge of the link building process and checking website metrics with a relevant niche using Ahrefs and Majestic. I am highly motivated to continue learning and improving my craft. SKILLS & PROFICIENCIES Email Marketing Social Media Management Social Media Marketing Proficient in using CRM software WordPress EDUCATIONAL BACKGROUND 2011 – 2014 UNIVERSITY OF LA SALETTE BS – INFORMATION TECHNOLOGY 2nd year college 2021-present Northeasthern College Bachelor of arts in English First year college and still studying WORK HISTORY Customer Service Representative SITEL PHILIPPINES - ORTIGAS November2016 to June 2018 Handle costumers’ inquiries and complaints. Memorized all company products and services to be able to answer costumer questions quickly and efficiently and make upsells. SALES REPRESENTATIVE AFNI PHILIPPINES – QUEZON CITY October 2018 – April 2019 Personalizing customer to understand what they need and to give out the best service plan that they need. Activating SiriusXM new car radio Customer Associate VXI PHILIPPINES – MOA May 2019 – September 2020  Handle 40+ costumer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction. Acknowledging customers concerns and giving right information for them to understand what is going on with their account. Outreach Executive BLEXR LTD November 2020 - October 2021 Assist the SEO Outreach Specialists and Outreach Team Lead in contacting websites and communication with webmasters • prospecting new clients via e-mail and updating their details using a CRM system • negotiate prices and close deals according to website's metrics • support the SEO team with regards to website deals • data entry in various tools and system as required