Jonathan Diaz

RESUME Personal Information Place of birth Date of birth Civil Status Contact # Address ID : : : : : : Jonathan Isaac Diaz Martinez Managua, Nicaragua September 7th 1994 Single-, email:-Las Brisas, Linda Vista-U Professional Experience October 2013 – December 2016 Customer Service Rep SITEL Nicaragua Responsibilities: Provide assistance to customers with one of the biggest banks industries in the US, perform balance transfers, explain the type of rates on the credit cards and perform payments. October 2017 – December 2017 Customer Service Rep Onelink Nicaragua Responsibilities: Provide exceptional assistance to customer in regards of their electricity bill, be able to explain the way their electricity was distributed and attempt to collect money from the customers whom were not able to provide payments. December 2017- November 7th 2018 Account Supervisor Group Onelink By Experts Responsibilities: Review calls from frontline agents that could be causing LOIEs, Provide with alternatives to customer who ask for supervisor, inform the customer detailed information about the breakdown of their electricity bills and validate Sales from Agents for warranties December 2018 – April 8th 2019 Virtual Assistance Representative Opticall BPO Responsibilities: Preform Refractions to determine the prescription of the eye, analyze the eye diseases with several patients at the day. July 21st – Present Retention Specialist Great HealthWorks Responsibilities : Retain customer who call to Cancel a natural supplement and make sure to delivery excellent customer service. Degrees -Electrical Engineer Jonathan Isaac Diaz Martinez UNICIT. Managua, Nicaragua -High School Degree Naples American High School Naples, Italy. Known Language Spanish English : : 100% 100% Professional references Position: Customer Service Representative Company: SITEL Nicaragua Immediate boss: Katherine Gaitan Phone number: - Position: Account Supervisor Company: Onelink by Experts Immediate boss: Domingo Chamorro Phone number: - Position: Team Leader Company: Opticall BPO Immediate boss: Lorchen Arteaga Phone number: - Jonathan Isaac Diaz Martinez