Jonathan

JONATHAN ORTIZ CUSTOMER EXCELLENCE PROFESSIONAL PROFILE -- SKILLS Workflow Automation (Zapier, LeadSimple, JotForm, Mailparser) Process Documentation Data Integration (Google Sheets, CRMs, APIs) No-code/Low-code Tools Task and Project Management Attention to Detail & Problem Solving Communication & Collaboration LANGUAGE Spanish English Detail-oriented and solutions-driven professional specialized in designing and implementing automation workflows. Proficient in tools such as Zapier, JotForm, Mailparser, Google Sheets, LeadSimple, and Apptly, with a strong ability to connect multiple platforms and streamline operations for small and medium-sized businesses. Passionate about automation, I focus on reducing manual tasks, increasing accuracy, and optimizing processes using no-code and low-code solutions. I combine technical knowledge with a user-centered approach to build scalable, efficient systems that drive business growth. WORK EXPERIENCE Process implementation internship October 2024- Current Interning at a private consulting firm to learn property management and workflow automations to help scale businesses and implement tech solutions Using tools like LeadSimple, Zapier and experience in AI automations, I learned the fundamentals of workflows and process documentation to understand and help service property managers with their technologies