GONZALES, JONATHAN BRYAN D.
Blk 28 Lot 23 Ph-III Marigold St.
Garden Villas 3, Brgy. Malusak
Sta Rosa City, Laguna
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EDUCATIONAL BACKGROUND
Bachelor of Science in Information Technology (Undergraduate) 2006 - 2009
STI College – Sta Rosa
Balibago Complex, Sta Rosa City, Laguna
WORK EXPERIENCE
Amazon FBA Researher2017 – Present
Product listing
Amazon Researcher
Tactical Arbitrage Expert
Customer Service Associate - Tier II June 27, 2011 – Sept 4,2018
(Dun & Bradstreet)
Convergys Philippines – Nuvali
Updating and creating business information reports for Canadian based companies.
Maintaning the accuracy and completeness of a business information report for the satisfaction of the clients.
Building a business profile which also includes the family tree of the business.
Obtaining financial statements for the business to be included in the business information report.
Sorting business information reports and identifying duplicates that needs to be deleted or removed from the database.
Customer Service Associate August 03, 2010 – December 23, 2010
(AT&T RM)
Teleperformance – MOA
Handling a broad scope of internal processes encompassing the daily management of billing and collections with main focus on accounts receivable functions.
Maximizing the returns on investment in receivables, and minimizing risk of bad debts.
Optimizing investment in receivables.
Customer Service AssociateMarch 11, 2009 – January 22, 2010
(T-Mobile)
Teletech – Sta Rosa
Delivering world class customer service and build customer satisfaction and loyalty.
Providing effective and timely solution on a range of customer inquiries.
Striving for one-call solution on customer issues.
Completing on-going trainings to stay abreast on product, service and policy changes.
Maintaining a positive and cooperative tone with both customers and coworkers.
Demonstrating best judgment in the disbursement of adjustments and credits.
Increasing customer experience by providing information on new products, rate plans, and services through up-selling opportunities.
OTHER QUALIFICATIONS
English Proficient (both written and verbal)
Computer Literate (with knowledge in Microsoft Office, Visual Basic Programming, C++, Photoshop, Sony Vegas Pro, 3DS Max, Zbrush)
Familiarty with computer hardware/software installation and troubleshooting.
Creative and resourceful in problem solving
Good interpersonal and communication skills
Can work efficiently whether in a team or individually
Strong ability to learn and to adapt to new processes and pipelines
Strong ability to multi-task, prioritize and meet timelines on deliverables.
Self-starter, sense of urgency, and works well under pressure.
Detail-oriented.
REFERENCE/S
Maria Loren Shin Enriquez - Herrera
Team Leader/ Immedialte Supervisor
Convergys Philippines – Nuvali-
Sam Ronquillo Domingo
Former Immedialte Supervisor
Convergys Philippines – Nuvali-
Paul Marco Baldomeza
Agent
Convergys Philippines – Nuvali-
