JONATHAN
BALODONG
PROFILE
EDUCATION
Effective team player with
exceptional communication and
interpersonal skills. Goal oriented
professional with exceptional
technical knowledge and skills.
Polytechnic University of the Philippines
2004 - 2008
College of Business Office Administration and Business Teacher
Education (COABTE) – College Graduate
Highly creative, self-motivated
individual with a total of 7 years
experienced in BPO industry.
WORK EXPERIENCE
Sitel Philippines Customer Service Representative
February 2015– July 2015
CONTACT
Provided Quality customer service while working in various rolls such as
loss prevention in which I delivered excellent customer satisfaction.
PHONE:-
Convergys Customer Service Representative
September 2014– January 2015
EMAIL:-
Provided Quality customer support regarding online accounts, billing
issues, assisted customers in organizing online account and account
passwords.
HOBBIES
Playing Chess
Playing Basketball
Online Games
Reading Books
Certifications
Google Ads Video Certification
Google Ads Search Certification
Google Ads Display Certification
Teletech Customer Support Representative/ Case Manager
March 07, 2016–Present
Facilitated the implementations of a more convenient bill-pay method
for customers, resulting in a 6% increase in customer satisfaction at the
end of the quarter. Greeted customers and provided resolution to their
needs based on their complaints with care, accuracy and
professionalism. Received three consecutive awards for selling the most
products, most cases resolved and billing queries as a full time CSR.
SKILLS
During my time as a customer support representative, I ensured all
customers had their needs met within minutes. Particularly if customer
asking for an immediate resolution regarding their complaints. When
this occurred, I always ensured that customer met their needs at the
end of the day and provided all the possible options moving forward.
