Jonathan Angatia

JONATHAN ANGATIA NAMAYI Nairobi, 00100 | Summary Experienced Quality Analyst with a strong track record of dependability and leadership. Proficient in QA methodology, consistently minimizing errors to improve overall quality. Committed to analyzing and resolving defects to optimize performance and efficiency. Experience 04/2021 to 07/2025 Quality Analyst Sama Kenya Limited – Nairobi, Kenya • Responsible for analyzing agents' work output against guidelines and standards and provide feedback • Identifying the strengths and Weaknesses of Data labeler and provided support. • Working with team leaders to ensure that feedback and quality gaps are addressed with both individual person and the team leader. • Keeping an up-to-date record of individual data labeler quality performance for use in performance reviews and also track performance. • Providing refresher training to struggling data labeling associates to help them improve their quality • Training new data labelers joining the team on project guidelines when given the responsibility • Providing detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements. • Analyzing quality and performance data to support operational decision-making. Quality Reviewer 06/2019 to 04/2021 Sama Kenya Limited – Nairobi, Kenya • Assessed the quality of transactions against set best standards. • Analyzed client feedback to determine validity and needed interventions. • Provided feedback to Team Leaders on identified areas that individual members of the team need to improve on for coaching. • Assisted the Training and Quality Manager in setting quality standards. Data Annotator 10/2017 to 06/2019 Sama Kenya Limited – Nairobi, Kenya • Delivered annotated datasets promptly, enabling timely implementation of machine learning models within projects. • Contributed to the development of AI algorithms through precise data annotation tasks. • Ensured adherence to data privacy policies while handling sensitive information during the annotation process. • Maintained open communication with the project lead, reporting progress and challenges faced during annotations. Polling clerk 08/2017 to 08/2017 Independent Electoral And Boundaries Commission IEBC – Nairobi, Kenya • Contributed to improved election integrity by promptly reporting any irregularities or discrepancies observed during the voting process. • Facilitated efficient communication between polling station staff members, resulting in a coordinated team effort throughout the day. • Ensured accuracy of voter records by diligently updating registration information and verifying eligibility. • Reported progress and concerns to Presiding Officer. • Collaborated effectively with fellow Polling Clerks to ensure seamless coordination of tasks. Cleaner 05/2015 to 12/2016 Prestige Cleaners Ltd – Nairobi, Kenya • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting. • Confirmed all cleaning tools and equipment were stored properly after use. • Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste. • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols. • Organized and used industrial cleaning products following strict safety procedures. • Contributed to a safer work environment through proper handling, storage, and disposal of hazardous materials. Education Certificate: ICDL – International Computer Driving License 05/2019 ICS Technical College - Nairobi, Kenya Completed a globally recognized certification program covering essential digital skills. Modules included computer essentials, online essentials, word processing, spreadsheets, and presentation tools. Demonstrated proficiency in using common office software and managing digital information effectively. High School Diploma 10/2014 Bukolwe Mixed Secondary School - Marama Central, Butere Successfully completed secondary education under the Kenya Certificate of Secondary Education (KCSE) system. My coursework included key subjects such as English, Mathematics, Sciences, and Humanities, providing me with a robust academic foundation. Skills • Interpersonal • Problem-solving • HTML • CSS • JavaScript • Effective communication • Feedback delivery • Quality assurance Awards Best Performing Employee – Sama Kenya Recognized for four consecutive months for my exceptional performance, unwavering dedication, and consistent delivery of high-quality results in project execution. Languages English: Swahili: Advanced (C1) Bilingual or Proficient (C2)