Working Experience
IT Helpdesk
Cognizant Technology Solutions Philippines, Inc.
Skyrise 4, IT Park Lahug, V. Padriga St, Lahug,
Cebu City, 6000 Philippines
JONATHAN P. ABALLE
Purok Sunlight, Babag 2, Radar St.,
Lapu-Lapu City 6015
Email:-Contact #:-
Career Objective
To obtain a position that will enable
me to use my strong organizational
skills, educational background, and
ability to work well with people.
Job Description
➢ Serve as the first point of contact for customers seeking technical assistance
over the phone or email.
➢ Perform remote troubleshooting through diagnostic techniques and
pertinent questions.
➢ Determine the best solution based on the issue and details provided by
customers.
➢ Walk the customer through the problem-solving process
➢ Direct unresolved issues to the next level of support personnel
➢ Provide accurate information on IT products or services
➢ Record events and problems and their resolution in logs
➢ Follow-up and update customer status and information
➢ Pass on any feedback or suggestions by customers to the appropriate
internal team
➢ Identify and suggest possible improvements on procedures
Customer Success Coordinator
YourMembership PH LTD
2/F Pioneer Bldg. Cardenal Rosales St.
Cebu Business Park, Cebu City 6000
October 2021 up to November 2022
Skills & Knowledge
-
Microsoft (word, excel &
powerpoint)
-
Some knowledge of Adobe
Photoshop
-
Willingness to adapt to new
technologies and programs
-
Basic CSS Coding
-
Exceptional communication
and networking skills
-
Successful working in a team
environment, as well as
Independently
-
The ability to work under
pressure and multi -task
-
The ability to follow
instructions and deliver quality
results
Educational Background
Professional Academy of the
Philippines
Bachelor of Science in Information
Technology (BSIT)
City of Naga, Cebu
Job Description
➢ Build meaningful relationships with clients by speaking to key decision
makers about their insight needs and challenges.
➢ Maintain and grow strong customer relationships, enhancing customer
loyalty.
➢ Work closely together with Account Managers to coordinate day-today client
activities.
Technical Advisor CVG Concentrix Philippines
2ndF / 4thF J Centre Mall 165 A.S.
Fortuna Street Bakilid, Mandaue City,
Cebu Philippines 6014
April 2018 to July 2021
Job Description
➢ installing and configuring computer hardware operating systems and
applications
➢ catering incoming chats and emails from the customer
➢ monitoring and maintaining computer systems and networks
➢ talking staff or clients through a series of actions, either face-to-face or over
the telephone, to help set up systems or resolve issues
➢ troubleshooting system and network problems and diagnosing and solving
hardware or software faults
➢ replacing parts as required
Technical Support Representative
The Results Companies
One World Center Building, Mactan Newtown,
Newtown Blvd, Lapu-Lapu City, 6015 Cebu
June 2016 to January 2018
Job Description
➢ Research required information using available resources;
➢ Follow standard processes and procedures;
➢ Identify and escalate priority issues per Client specifications;
➢ Redirect problems to appropriate resource;
➢ Organize ideas and communicate oral messages appropriate to listeners and
situations;
➢ Follow up and make scheduled call backs to customers where necessary;
➢ Stay current with system information, changes and updates
Customer Support Associate
Convergys Philippines
2nd Floor J Centre Mall 165 A.S.
Fortuna Street Bakilid, Mandaue City,
Cebu Philippines 6014
October 2015 to May 2016
Job Description
➢ Processing the payments and withdrawals of customers.
➢ Ensuring customer queries are answered to their satisfaction.
➢ Using computerized systems to access the details of customers.
➢ Handling customer complaints or handing them over to a supervisor
➢ Research required information using available resources;
➢ Follow standard processes and procedures;
➢ Identify and escalate priority issues per Client specifications;
➢ Redirect problems to appropriate resource;
➢ Organize ideas and communicate oral messages appropriate to listeners and
situations;
➢ Follow up and make scheduled call backs to customers where necessary;
➢ Stay current with system information, changes and updates
Customer Support Associate
Convergys Philippines
2nd Floor J Centre Mall 165 A.S.
Fortuna Street Bakilid, Mandaue City,
Cebu Philippines 6014
October 2015 to May 2016
Job Description
➢ Processing the payments and withdrawals of customers.
➢ Ensuring customer queries are answered to their satisfaction.
➢ Using computerized systems to access the details of customers.
➢ Handling customer complaints or handing them over to a supervisor
