JONAS OGORI
CUSTOMER CARE & SALES PROFESSIONAL | REMOTE SUPPORT EXPERT |
PERSONAL TRAVEL CONSULTANT
PROFILE
CONTACT
--Rua Orlando Bahia
Monteiro, 3, QD D, CJ 10,
CS 3B
Fazenda Grande 1, Salvador
– BA,-, Brazil
SKILLS
Customer Service
Sales & Upselling Expertise
Problem Solving
Teamwork
Time Management
Leadership
Effective Communication
Relationship Management
Digital Marketing
TECHNICAL SKILLS
CRM Tools (ProQuote,
Salesforce, HubSpot)
Microsoft Office Suite
AI Tools & Automation
Data Analysis (Power BI,
Tableau)
Remote Communication
Platforms
REFERENCE
Dr. Sunday Daniel Ogori
Dental Surgeon
O.A.P. Odontologia Cajazeiras Ltda.
Phone: -
Email :-
Results-driven customer service, sales, and travel professional with 9+
years of experience delivering top-tier support, exceeding revenue targets,
and optimizing client experiences in both banking and travel industries.
Adept at remote client communication, CRM systems, upselling strategies,
and high-pressure environments. Proven ability to build strong client
relationships, retain customers, and drive revenue growth. Skilled in
technical tools, data analysis, and workflow optimization to ensure
efficient operations and exceptional service delivery.
WORK EXPERIENCE
Personal Travel Expert (Remote)
ASAPTICKETS / International Travel Network
2025 - PRESENT
Provide personalized flight booking services for global clients,
focusing on U.S.–Africa and international routes.
Achieve high conversion rates through upselling, multi-city quotes,
and value-based consultation.
Deliver white-glove support via phone, email, CMS systems, and
ProQuote platform.
Educate customers on fare rules, travel insurance (TCS), lost baggage
protection, hotel and car rentals, XCover insurance, and schedule
changes, ensuring 90%+ customer retention.
Collaborate with fast-paced remote teams to exceed monthly revenue
goals and client satisfaction metrics.
Customer Care/Sales Representative
Access Bank Plc, Nigeria
2016 - 2024
Delivered exceptional customer service, resolving inquiries efficiently
and ensuring 95% client satisfaction.
Drove 20% sales growth through strategic product promotion and
cross-selling.
Developed high-impact marketing strategies that boosted channel
sales by 25%.
Streamlined operational workflows, ensuring full regulatory
compliance and operational excellence.
Trained and onboarded 50+ new employees, enhancing team
performance and service quality.
Recognized for leadership, top CSAT ratings, and award-winning
customer engagement.
Led system upgrade projects, ensuring seamless adoption and
improved system efficiency.
EDUCATION
Higher National Diploma (HND) in accounting
Plateau State Polytechnic, Nigeria
2014 - 2017
2013 - 2015
Cisco Networking Academy Certification
Comprehensive training in hardware/software support, network
configuration, secure connectivity, and Cisco routing protocols.
