Jonarlyn Coloma-Santiago

J O N A R L Y N C O L O M A - S A N T I A G O Virtual Assistance and Business Management Services --Sapphire St. New Hope Subdivision, Bulihan Malolos Bulacan, Philippines Success is a result of perfection, hard work, learning from failure, loyalty and persistence. - Colin P'owell PROFILE Goals are used to help a business, organization or company grow and achieve its objectives. This is also the reason why businesses nowadays hires assistants who can deliver a job with utmost accuracy with the intention of not just doing the job but to contribute in achieving the company's goal as a whole. My years of various experiences in the corporate world and a year of being an online business owner helped me to be equipped with a range of skills in Customer Service Assistance, Office Administration, Task Execution, General Administrative Tasks and Social Media Management and Marketing. This also helped me become sensitive enough to understand your needs as a client and encouraged me to be motivated in delivering quality results. The knowledge that I acquired and the work habits that I developed would surely help me to serve your company well. EXPERIENCE 2016 presernt FashionSpellPH Online Business Owner DUTIES AND RESPONSIBILITIES Optimized and Manages Social Media Accounts of the Business Optimized and Administers Website of the Business Performs Social Media Branding and Marketing Responsible in posting updates in Social Media Accounts by utilizing skills in Content Writing, Content Marketing and SM Advertising Performs Social Media Branding and Marketing 2015 - 2016 UnionBank of the Philippines Associate Credit Operations Risk Control Officer DUTIES AND RESPONSIBILITIES Performs regular loan portfolio reviews based on risk and/or size of credit types •Ensuring that acceptable credit standards are maintained (confirms lien perfection, repayment capacity, collateral, etc.) •Ensuring that loans conform to established bank lending policies and procedures and that required documents have been obtained and are thorough and accurate •Ensuring conformance to relevant state and federal laws and regulations •Identifies problem loans and describes deficiencies Rcommends final credit grades for approval by supervisor of Loan Review Function Provides detailed reasons/rationale for assigning differing and/or adverse risk ratings Verifies quality, completeness and accuracy of supporting loan documentation and analysis Determines if proper approval procedures and loan authorities are adhered to Prepares an executive summary of each review and supporting analysis 2014 - 2015 EastWest Banking Corporation Service Associate(Bank Teller) DUTIES AND RESPONSIBILITES Responsible for handling over-the-counter transactions such as processing of deposits, withdrawals, miscellaneous receipts and disbursements. Delivers excellent service to customers with the objective of customer’s engagement and attainment of excellent customer service. Ensures that pre-processing requirements are performed prior to branch opening. Ensures that cash/checks are counted / verified and that technicalities are reviewed and checked prior to posting and validation Ensures that late checks received are validated as late for clearing and reversed the following day Ensures that withdrawal/encashment transaction media are checked and verified as to negotiability of instruments, authenticity of signatures, availability of funds, free of any restrictions, alterations and the like. Ensures that proper cash balancing is performed and transactions are completely accounted for. Print final copies of Tellers Balancing Report and ensures that all transaction media for the day are filed accordingly. 2012 - 2014 SYKES Asia Inc (SuccessFactors) Position1: Web Technical Support Representative Position 2: Success Admin DUTIES AND RESPONSIBILITES POSITION: Web Technial Support Representative Respond to incoming calls, e-mails and voice mails in a timely and professional manner, providing new and existing product information to customers using knowledge of products and documentation Ensuring that tickets or concerns assigned within the day are properly monitored and updated within SLA. •Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services Gather customer’s information and determine the issue by evaluating and analyzing the symptoms Research required information using available resources; Identify and escalate priority issues per Client specifications Accurately process and record call transactions using a computer and designated tracking software Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business Follow up and make scheduled call backs to customers where necessary EDUCATION DUTIES AND RESPONSIBILITES POSITION: Success Admin Respond to e-mails for tasks receive for the day. Ensuring that tasks received are scheduled to be processed by the members of the admin team in a first in first out policy. Responsible in dividing the task given to all the members of the admin team. Explaining the step by step procedures in doing the task and making sure that all team members understand and comply with the procedures with 100% accuracy. Collating reports sent by admin team to be able to send updates to task owners (HR Managers) •Make sure that task owners are updated regarding the status of the task on a day to day basis. SKILLS ● Proficient in Microsoft Office ( Word, Excel, Powerpoint ) Knowledgeable Banker Data Entry and Transcription Social Media Management Social Media Branding Social Media Marketing Website Creation, Design and Optimization Content Writing Content Marketing SEO, Site Analysis and SEO Campaign Plan Lead Generation 2008 - 2012 Polytechnic University of the Philippines BS in Entrepreneurial Management Magna Cum Laude TRAININGS AND SEMINARS ATTENDED Counterfeit Detection Eastwest Banking Corporation Pasong Tamo Extension Makati City May 03, 2014 Questioned and Forged Documents Detection Eastwest Banking Corporation Pasong Tamo Extension Makati City May 10, 2014 On the Job Training Philippine National Bank Robinsons Pulilan Branch Pulilan, Bulacan November 2011 – February 2012 American Accent Training Bagong Henerasyon Foundation TESDA Accredited August 23, 2010 – September 03, 2010 AWARDS AND CITATIONS PERSONAL INFORMATION SuccessAdminTask Master SuccessFactors, Sykes Asia Inc. Mandaluyong City January, 2013 Age: 28 Magna Cum Laude Polytechnic University of the Philippines Poblacion, Pulilan, Bulacan May 05, 2012 Gender: Female Valedictorian American Accent Training Bagong Henerasyon Foundation September 04, 2010 Academic Scholar Natatanging Mag-aaral ng Malolos Scholarship Program October 2010 – May 2012 Academic Scholar Castillo – Bajet Scholarship Program February 2010 – September 2010 AC Achiever Jollibee SM City Baliwag January 2009 Scholar Malolos Academic Scholarship Program June 2008 – September 2010 Birth Date : 16 August 1989 Birth Place: Manila, Philippines Civil Status: Married Citizenship: Filipino Height 5’3” Weight 53 kg Religion Iglesia Ni Cristo (Church of Christ)