Jonan Mendoza Ilagan
March 24, 1990, Single, Filipino.
2424 Saint Francis Street, New Prodon Subdivision,
Gen. T. De Leon, Valenzuela City.-/ -
OBJECTIVE: To be part of an organization that offers key participation and career opportunity where my skills are utilized
to meet the company's goals and objectives with full integrity in contributing to the continued growth and success of the
organization.
KEY SKILLS:
• Administerial and HR Management:
Recruitment processing and employee evaluation.
Scheduling meetings, appointments, and daily work calendar.
Generating monthly reports: Timecards & Attendance, Leaves & Absences.
• Knowledge in Microsoft Office applications such as MS Word, MS Excel, MS PowerPoint.
• Graphic Design, Photo & Video Editing using Adobe Photoshop, Adobe Illustrator, Sony Vegas Pro 9.0, Power Director
• Computer Troubleshooting, Repairs, Networking.
PROFESSIONAL EXPERIENCE:
360 Digital Works Ltd. Inc. | July 2017 – December 2022
Roles: Office Admin & HR / Junior Developer
• Transcribes Audio and Video lessons using Multimedia Players, Audio/Video Editing Software’s, and Microsoft
Office Applications.
• Creates an Inventory list compiling all the materials/resources used such as Audios, Videos, Graphics, Images,
and Animations - sorting whether it is internally made, redrawn, reanimated by the company or purchased.
• Performs as Company Asset Custodian/Technician:
Repair and Maintenance of the company’s computer units and asset tracking.
• Performs basic to advanced clerical and administrative tasks:
Handles incoming and outgoing applicants (Interview & exam processing/scheduling, requirement
processing, employment processing)
Handles Time Cards and Attendance reports.
Handles Table of Expenses and Petty Cash Budget Requests, Assists in payroll/accounting.
Organizes and coordinates company-wide meetings.
Sorts and distributes incoming and outgoing company documents (liaison).
• Minimal Graphic Designing:
Editing illustrations provided by clients using Adobe Illustrator.
Creating and editing PowerPoint Presentation using the Illustrations provided by clients.
SYKES ASIA INC. | November 2016 – July 2017
Roles: Technical Support Professional / Swivel Desk - AT&T SDO Provisioning
• Responsible for managing life cycle ordering requests for services defined as MACD (Move, Add, Change, Delete),
as well as all transport circuit and standard COE (Common Operating Environment) product procurement
(Excluding customer hardware procurement) support on projects.
• Validates Technical Issues/Requests from clients and swivels to appropriate Team of System Engineers.
• Accountable for negotiating shared expectations among customers, sales, the supporting Work Centers,
and communicating expectations to all organizations providing services to the client.
• Coordinates timely and quality service delivery through interfacing, negotiating, expediting, escalating, and process
issue resolution with peer LCM (Life Cycle Manager) organizations.
• Does Inbound and Outbound calls with System Engineers and Clients for verifications, clarifications, and
provisions updates and assistance regarding status and progress of requests thru call, chat, and email.
Accenture | April 2015 - March 2016
Role: Software Engineer - UNILIVER Sales and Distribution Functionalities using SAP System AM-CDCS
• Handles Service Requests and Incident Tickets raised by our clients using SAP and REMEDY (Online Ticketing Tool).
- Caters services involving standard and repeatable tasks related to Sales, Delivery, and Distribution
requested by Uniliver clients
- Investigates and applies the necessary fix on the raised Incident Tickets to restore the operations and
services of our clients as quickly as possible.
•
Acts as Company Asset Custodian
- Tracking of Ingoing and Outgoing Computer Assets, Assets Availability, Current User, Location,
Building, Cube/Seat Number, Serial Numbers, and Computers Condition / Status)
- Orients Newly Deployed/Hired Employees regarding Asset Related matters
- Creates Incident Report and Incident Ticket to the IT - Technicians for the Assets that needs maintenance and
repairs
- Daily Summary Report and Asset Tracking
SYKES ASIA INC. | February 2014 - January 2015
Role: Customer Service Representative - Content Moderator/Back-Office Account
• Investigates User Profiles for Possible Fraud, Scammer, Soliciting, or promoting Adult and Child Pornography, to
Possible Escalation and Blockage of the User Account.
• Reviews all uploaded photos, videos, and texts by a user by editing, approving, denying or blocking the user under
the companies provided guidelines using Account Web Tool.
TRAININGS ATTENDED:
C# Fundamentals and Tutorials (C# Programming) | November 2013
• Programming Skills Training in C# Programming (Microsoft Visual Studio 2010) with Microsoft SQL Server 2008.
Heritage Multi-Office Products Inc. (POSIFLEX)| July 2012 – December 2012 (OJT)
• Troubleshooting POSIFLEX-POS (Point Of Sales) Computer Units.
• Maintenance and QA of the daily ingoing/outgoing POSIFLEX-POS Computer Units.
• Trainee in Quality Assurance Department.
EDUCATIONAL ATTAINMENT:
CHARACTER REFERENCES:
BSIT - Bachelor of Science in Information
Technology, (2009 - 2013)
STI College, Munoz-Edsa, Quezon City,
Philippines.
Jimmy Arada |-
Project Manager / Senior 2D Animator
360 Digital Works Ltd. Inc.-
Secondary Education, (2002 - 2006)
Colegio De Sta. Cecilia, Gen. T. de Leon,
Valenzuela City, Philippines
Kezia Faye Rillon |-
Project Manager
SGS&Co.-
Elementary Education, (1996 - 2002)
International Baptist Academy, Malabon
City, Philippines.
Anna Rose Celine Refuerzo |-
Knowledge Manager
DXC Technology-
