Jonalyn Tolete

I've been with the call center industry for 2 years working as a Customer Service Representative and Subject matter Expert. In the span of 2 years, I was awarded as one of the top agent and top support role in my current company.

As a Customer Service Representative, I handle phone calls and emails from Singapore, US and Australian customers through Zendesk and CRM softwares.

After working as a Customer Service Representative in our current company for 8 months, I got promoted as a Subject Matter Expert. As a Subject Matter Expert, I do real time floor support and handle escalations. 

I am reliable, professional and a fast learner. I can also type 60-70 words-per-minute. I can work as a Virtual Assistant, Customer Service Representative and Data Entry Specialists.