Jonalyn Retanan

Jonalyn Retanan Phone: (-| Email:-Address: 2311 Tindalo St. Sta.Cruz, Manila Experience 2015 – … CU ST O M ER S ER V IC E RE P R E S ENT AT I VE Teleperformance MAAX bldg. Mall of Asia, Pasay City     2014 - 2015 IM AG I NG AN AL Y ST Ocwen Business Solutions Two E-com Mall of Asia, Pasay City   Mar 2012 – Dec 2012  Manage bill enquiries for Local mobile company Basic troubleshooting for mobiles CU ST O M ER S ER V IC E RE P R E S ENT AT I VE Teletech Bldg.F, Mall of Asia   Apr 2011Oct 2011 Classifying mortgage documents for the collections team to use. Checking documents that needs to be removed since it is not necessary CU ST O M ER S ER V IC E RE P R E S ENT AT I VE SPI Global CRM España, Manila  Dec 2011Mar 2012 Manage bill enquiries for Australia telecommunication company Basic troubleshooting for internet, mobile and telephone line Processing online orders and dos based order Account reviews for the products and sales Managing of US credit card points redemption Assisting in giving updates on the order customers redeem. CU ST O M ER S ER V IC E RE P R E S ENT AT I VE IBM Global Daksh Hanston Square, Mandaluyong City   Handling Airline reservation and ticketing Proving customer assistance in enquiring about flights available. Skills English Communication Problem Solving Time Management Data Organization Admin Task Presentation Data Analysis Data Integration Quality Control Computer Skills Adobe Photoshop MS Word, MS Excel, PPT & Outlook Siebel CRM, Legacy system/ Dos based Education The National Teachers College Bachelor of Secondary Education Major in English Sy- Ramon Magsaysay High School Sy- Andres Bonifacio Elementary School Sy- Character Reference Ms. Jinel Canapi -) Team mate Teleperformance Ms. Abigail Marasigan -) Team Leader Ocwen Business Solutions Ms. Clarissa Romero -) Team Leader SPI Global CRM