Jonalyn Medina
Cold caller/ Telemarketer
A dedicated and motivated Cold caller/ Telemarketer who has two years of call center experience
as a customer support and collections representative. Worked with several companies based in the
US and Canada as a cold caller, telemarketer, and sales agent. Keen to details and willing to learn. I
can be a great asset to a company because I am flexible, have time management, and can
immediately adapt to a new environment.
Contact
Experience
Email
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Skype ID
live:.cid.ff89f148e0a500b3
Phone
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Address
Patugo, Balayan Batangas Philippines
Education
2017
Bachelor in Elementary Education
Major in General Education
Olivarez College Tagaytay
Expertise
Microsoft office
2020-Present
UpWork/ Onlinejobs.ph
Freelancer
I've been in Upwork since November 2020, and I have already worked with 4 Clients. I did
collections for an Inspection company, collections/ cold calling and admin assistant in a
loan company, cold caller for a real estate investment company, and outbound sales
representative/ EA for 3D Crystal. I wore a lot of hats in the past years which makes me
more flexible and I also have developed impeccable phone manners needed when dealing
with people remotely.
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iQor Dasmariñas
Call Center Agent
Providing customer service regarding account-specific, collection issues, processing
customer refunds, reviewing and processing account adjustments, resolving client
discrepancies, and short payments. Responsible for monitoring and maintaining assigned
accounts and providing excellent customer service to make sure customers are happy and
satisfied. Accountable for reducing delinquency for assigned accounts. Provide excellent
& considerate customer service to dealers and sales.
Calltools
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Santa Cecilia Catholic School Foundation Incorporated (SCCSFI)
Mojo Dialer
Elementary Teacher
Google Sheet
Rapidstart CRM
Cold Calling/ Telemarketing
I was an adviser to Grade 3 students and was also teaching 8 subjects. such as English,
Filipino, Science, Araling Panlipunan, ESP, Physical Education, Health, and Arts. I have
been a coordinator of school organizations (Art Club and Religious club). With this
experience, I was able to gain strategies on how to handle and deal with people with
diverse personalities.
Customer Service
Collections
Language
Training Attended
Software manipulation using the “MS OFFICE MANIPULATION” (MSWord,
MSExcel, MSpowerpoint)
KIM HAROLD Computer and Technical School, Balayan Batangas
October 8, 2017- February 25, 2018
English
Online Bookkeeping Course (QuickBooks)
Tagalog
Pro VA / www.prova.ph
August 6 and 7, 2022
