Part 1: ABOUT ME
JONALYN
GULADA
Virtual Assistant since 2019
Part 2: HOW CAN I HELP YOU?
TOP SIX SUPER SKILLS
1. Administrative Support
2. Customer Service
3. Word Processing and Data
Entry
4. Lead Generation
5. Email Management
6. Calendar Management
TOP SKILLS
10/10
10/10
10/10
1. Honesty and Integrity
2. Flexibility
3. Time Management
4. Attention to Detail
5. Work Ethic
10/10
9/10
10/10
10/10
10/10
10/10
10/10
10/10
SUPPORTIVE BUSINESS P.A.R.T.S. EXPERIENCE
(Processes, Activities, Responsibilities, Tasks, Skills)
ADMIN RELATED
CRM management
Lead Generation
Email Management
Software Integration
Design
MS Word – Formatting, Type, Edit
Excel – Updating Excel documents
PowerPoint – create presentations, diagrams, and
charts
DATABASE, EMAIL SYSTEMS, CRMS
Wix/Shopify/Magento/Weebly/Wordpress
Freshsales/Freshcaller/Freshchat
Zoiper
Grasshopper
Oberlo
Adobe Photoshop
Gorgias
ManyChat
Zendesk
Hubspot
Snovio
Asana
Clickup
Tidio
Slack
Ring Central
Justcall
Zoho
Openphone
Trello
High-Level App
JONALYN GULADA | VIRTUAL ASSISTANT
CUSTOMER SUPPORT
Maintained customer satisfaction with innovative techniques aimed at meeting
consumer requirements and resolving issues.
Provided customers with product recommendations and detailed explanations.
Responded to client inquiries for information about products, services, and the firm.
Avoided on-hold times by swiftly answering customer phone calls.
Used great communication and bargaining skills when it came to refunds and swaps.
Provided customers with guidance and support, paying special attention to their
specific requirements or desires.
SOCIAL MEDIA
MULTI-MEDIA
Facebook
Update posts
Managing Facebook Page, message
and comments
Basic poster design
Photoshop/ photo edit
Basic Video Editing
Social Media Post
Basic FB Ads Post
Instagram
Update posts
message and comments
Part 3: EDUCATION
Philippine Women's University, Philippines
Bachelor of Science in Nursing
2006 - 2010
Part 4: WORK EXPERIENCE
USA direct auto
January 2024 - December 2024
Job Role: Executive Assistant, Appointment Setter and Human resources
I regularly make outbound calls to offer clients low monthly payments on their
vehicles, collect payments on paid balances
Schedule meetings. I assist with property maintenance research and book
appointments for clients and their families.
Pott job descriptions, and interview applicants.
JONALYN GULADA | VIRTUAL ASSISTANT
Everlasting Mobility
January 2023- December 2023
Job Role: Social Media Manager, Customer Service
Handled inquiries via email, live chat, and phone, ensuring prompt and
professional responses.
Creates visual content like graphics, logos, and layouts that align with the
brand’s identity. They ensure aesthetic appeal through software like Canva and
collaborate with the Social Media Manager to bring creative ideas to life.
Assisted customers with troubleshooting and resolving issues effectively.
Cleany Canada
January 2020- December 2022
Job Role: Executive Virtual Assistant / Customer service/ Scheduler
Prepare reports, presentations, and meeting materials.
Conduct research and manage confidential information.
Provide administrative support for projects and daily operations.
Provide support through phone, email, and live chat by addressing inquiries,
resolving complaints, processing orders, and handling billing issues while
ensuring customer satisfaction and maintaining accurate records.
Coordinate and manage appointments, prevent scheduling conflicts, send
reminders, update calendars, and collaborate with the team to optimize
productivity.
Manage calendars, appointments, and travel, handle emails and
correspondence, prepare reports and presentations, conduct research, and
provide administrative support for projects and daily operations.
Bed Kingdom
February 2018 - Dec 2019
Job Role: Customer service, Checking inventory, Email support
Dealing with customers and suppliers
Product description
AQUA SWIM SCHOOL
January 2018 - October 2019
Job Role: Customer Service Representative, Scheduler
Schedule appointments
Follow up and keep track of inquiries, registrations, requirements, make-up
classes, and waitlists.
This is a swim school managed and owned by an Olympian.
JONALYN GULADA | VIRTUAL ASSISTANT
VXI Global Holdings
June 2016 - November 2016-December 2017
Job Role: Merchant Services Representative
Provides merchant assistance via phone calls related to financial inquiries
such as billing concerns.
The task includes general administrative aid to customers concerning credit
card information or bank debit card transactions and other key details about
their product.
Troubleshooting support is given when point of sales (POS) terminals are
technically disfigured.
References are available upon mutual agreement.
JONALYN GULADA | VIRTUAL ASSISTANT
