Jonaliza Ferre

 Jonaliza M. Ferre 1183- A J. Nakpil St. Paco Manila - - OBJECTIVE To attain a challenging career in the Customer Service Industry with a progressive organization that will utilize my skills, abilities, and experience. WORK EXPERIENCES March 2015 – May 2018Senior Customer Service Agent Qatar Airways/DNATA NAIA Terminal 1, Parañaque City June 2012- February 2015Customer Service Agent Qatar Airways/ Qatar Aviation Services Doha International Airport Doha, Qatar July 2010 – June 2012Customer/ Passenger Service Agent Qatar Airways Excellent Workers Multi- Purpose Cooperative NAIA Terminal 1 Paranaque city September 2008 – July 2010Customer/ Passenger Service Agent Cebu Pacific Air Topserve Manpower Supply Inc. NAIA Terminal 3 Pasay City Duties and Responsibilities Determine the acceptability of passports and visa for entry into countries of destination. Deliver special services requests, such as specific seat assignments, special meals. Etc. Assess the acceptability of and process checked-in baggage and carry on items of departing passengers. Escort and assists VIP, First Class, Business Class, Unaccompanied minors & other passengers requiring special handling through arrival/ departure. Attends to arrival, transit and departure needs of passengers taking the flight. Meet arriving flights and assist passengers requiring special attention. Register passenger at the boarding gate into the DCS. Deliver Boarding announcements at the gate. Attends to the passengers during flight delays and cancellations. Check-in the passengers and tag baggage to final destinations. Prepare documentation for arriving and departing flights to meet the requirements of Customs, Immigration, Quarantine and other airport entities. Asses and process passengers requiring special handling e.g pregnant, incapacitated, unaccompanied minors. SEMINARS AND TRAININGS ATTENDED October 2017Passenger Services Handling Refresher Course 4/F DNATA training room NAIA Terminal 1, ParañaqueCity January 2017Weight and Balance Training 4/F DNATA training room NAIA Terminal 1, Parañaque City November 2016Cargo Warehouse Operations Training 4/F DNATA training room NAIA Terminal 1, Parañaque City June 2015Schengen Visa Training 4/F DNATA training room NAIA Terminal 1, Parañaque City January 2014Dangerous Goods Cat. 9 Refresher Course Hamad Int’l Airport Training Room Doha, Qatar August 2013Passenger Handling Course Qatar Airways Tower 2 Training Room Doha, Qatar October 2012Dangerous Goods Cat. 9 Qatar Airways Tower 2 Training Room Doha, Qatar September 2012Humanitarian Response Training Qatar Airways Tower 2 Training Room Doha, Qatar July 2012Basic Safety Awareness Course Qatar Airways Tower 2 Training Room Doha, Qatar September 2011Five-Star on the Ground Training 4/F DNATA Training room NAIA Terminal 1, Parañaque City January 06- 08, 2011 DCS-RTB Basic Check-in Training 4/F DNATA Training Room NAIA Terminal 1, Parañaque City April - July, 2010Basic Passenger Service Training 4/F DNATA Training Room NAIA Terminal 1, Parañaque City EDUCATIONAL BACKGROUND TERTIARYBachelor of Science in Tourism Lyceum of the Philippines University Muralla Street, Intramuros, Manila- – 2008 SECONDARYAraullo High School U.N. cor. Taft Ave., Manila 2000 - 2004 ELEMENTARYEpifanio Delos Santos Elementary School Singalong, Manila 1994 – 2000 CHARACTER REFERENCES Ms. KelginTenorioMs. Ann Clarisse AntonioMs. Kristine Joy Lim Station Duty OfficerAirport Service SupervisorHR Admin DNATA Inc.Qatar Airways ManilaDNATA Inc- I hereby certify that the above information are true and correct to the best of my knowledge and belief. _____________________________ JONALIZA M. FERRE