Jonajan Montinola

JONAJAN MONTINOLA VIRTUAL ASSISTANT CUSTOMER SERVICE REP LEASING MANAGER PERSONAL PROFILE WORK HISTORY I'm an experienced customer service Technical Support Representative representative with a verifiable track record of resolving complex issues quickly and winning WEST-ALORICA INC. JAN 2015 - APRIL 2017 customer loyalty. As a virtual assistant, I am reliable, attentive to details and loves getting things done on time and efficiently. - Resolved technical issues with phone, emails and internet - Assisted new CSRs with product knowledge - Consistent top agent, closed sales and hit goals HIGHLIGHTED SKILLS - Awarded as Top Agent of the Quarter in 2016 - Strong computer skills Virtual Assistant - Excellent communication skills SKYFOR INC. - Technical knowledge in Phone, Emails and AUG 2018 - MARCH 2020 Internet - Customer Service, Email and Chat Support - Admin Tasks - Video Editing - Social Media Management - Data Entry and Research - Handles and places leads - Contacts potential home buyers and sellers - Writes blogs and press releases for the company = Manages the company's social media accounts - Edits and posts video contents for the company - Website Management - Blogs and Press Releases - Strong Work Ethic - Great Attention to Detail Email and Chat Support ERETAILING SERVICES CONTACT INFORMATION Email:-Mobile Phone:- OCT 2018 - MARCH 2020 - Handles emails and chat inquiries - Provides excellent customer service to the customers TOOLS AND SOFTWARE - Zendesk WORK HISTORY - Adobe Leasing Manager - Filmora BLOCKSTREETHOMES - Zoom - Manages leasing properties, maintenance, and other - Skype issues - WordPress - Answers leasing inquiries - PressCable - Responsible for screening tenants - Instagram - Handles tenant concerns - Facebook - Assist tenants/guest in checking-in and out smoothly - YouTube - Lists vacant properties in Zillow, Craigslist, Airbnb - Canva and VRBO. - MailChimp - Shopify Virtual Assistant - Gorgias WEALTH MATTERS - Boxzooka - Airbnb - Zillow - VRBO - Slack - Website Management (WordPress) - Creates weekly blog content - Posting of weekly blog and podcast - Creates infographics - Manages the company's social media accounts Email and Chat Support COMPASS EXPERIENCE LABS - Handles email inquiries - Provides excellent e-commerce customer service to the customers. Virtual Assistant / Affiliate Marketing Manager NEAL SCHAFFER - Website Management (WordPress) - Uploads new content on his website - Manages Neal's affiliates - Creates infographics and other designs MY REFERENCES PREVIOUS EDUCATION Allan Anthony Cheng, West-Alorica Team Leader Polytechnic University of the Philippines - BACHELOR IN POLITICAL SCIENCE, 2015 - Kim Simon Rodrigo, Amazon Team Manager-- Mandaluyong High School HIGH SCHOOL DIPLOMA, CLASS OF 2011