Jonah Thomas N.

I specialize in helping businesses deliver exceptional customer experiences, streamline executive operations, and build modern, responsive websites. With a strong background in customer success and support, I ensure clients and teams stay engaged and satisfied. My executive assistant expertise keeps operations organized and efficient, while my web design and development skills bring creative ideas to life online.

Customer Success & Support

• Managing client relationships and ensuring satisfaction
• Handling inquiries, troubleshooting, and providing tailored solutions
• Building long-term trust through proactive communication
• Tools: HubSpot, Zendesk, Intercom, Freshdesk, Salesforce Service Cloud

Executive Assistant

• Calendar and travel management
• Meeting preparation and documentation
• Workflow optimization and project coordination
• Tools: Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace (Docs, Sheets, Calendar), Trello, Asana, Slack

Web Design & Development

• Front-end development with HTML, CSS, JavaScript
• PHP and MDB integration for dynamic, responsive sites
• UI/UX optimization and content management
• Tools: Figma, Visual Studio Code, Bootstrap