Jonah Ragay

Jonah Calingacion-Ragay Tubtubon Sibulan, Negros Oriental Mobile No.:- Email Address:- CAREER OBJECTIVE To pursue a highly rewarding career, seeking for a job in challenging and healthy work environment where I can utilize my skills and knowledge efficiently for organizational growth. WORK EXPERIENCE MACRO Distributors Inc., Sibulan Negros Oriental, March 2016 – August 7, 2016 Human Resource Assistant Identifies hiring need, develops the position description, Recruitment Plan, organizational chart and other recruitment related documents Works with the (HM) to prepare the job description and ensures proper procedures for review and approval are met at the department level Posts recruitment on selected job boards Processes final offer and finalizes the recruitment Notifies interviewees not selected Reviews recruitments and provides oversight of the recruitment process Maintains the work structure by updating job requirements and job descriptions for all positions. Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes. Prepares employees for assignments by establishing and conducting orientation and training programs. Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees Hiring, Human Resources Management, Benefits Administration, Performance Management, Communication Processes, Compensation and Wage Structure, Supports Diversity, Classifying Employees, Employment Law, Laws Against Sexual Harassment, Organization SPi Global Healthcare Billing Account, Dumaguete City, March 2014 – April 2016 Quality Assurance Specialist Evaluate all agent’s recorded calls and ensures 100% accuracy and great customer service Provide mentoring and coaching to bottom performers and ensure there will be improvement Create and send report every end of the shift on all evaluations made Attend Weekly Calibration to ensure all QAs are aligned in terms of QA guidelines and Product specific updates Facilitate Weekly Synergy meeting and Internal/External Calibrations Create and send reports to client regarding agent performance Conduct Triad Coaching and Root Cause Analysis on bottom performers Side by side evaluation and real time evaluation for all agents Facilitate quarterly refresher meetings and up training for agents CSS Ltd., MoneyShop Asia, Portal West Silliman, November 2013 – February 2014 Online/Content Writer Write Financial articles for the website Outbound calls to interview ATM/Cardholders regarding their experience with their respective banks CONVERGYS Healthcare Account, Cebu City, August 2011 – September 2013 Customer Service Representative Assist callers/providers with their Eligibility and Benefits concern Assist and resolve disputes on claim or billing errors Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Qualtiy Auditor/Specialist Evaluate all agent’s recorded calls and ensures 100% accuracy and great customer service Provide mentoring and coaching to bottom performers and ensure there will be improvement Create and send report every end of the shift on all evaluations made Attend Weekly Calibration to ensure all QAs are aligned in terms of QA guidelines and Product specific updates TELETECH Healthcare Account, Dumaguete City, November 2010 - May 2011 Customer Service Representative Tier III Assist callers/providers with their Eligibility and Benefits concern Assist and resolve disputes on claim or billing errors Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Dumaguete City Cathedral Cooperative (DCCCO), San Juan Street, Dumaguete City On-the-Job Training-Loans Department,- Assists loans officer in accomplishing day to day task File loan applications on respective applicant/member’s folder Assist and answer queries of members/applicant for loan CREDENTIALS AND LICENSES CIVIL SERVICE PASSER – PROFESSIONAL LEVEL April 6, 2014 Average Score: 80.51% aSPire Bronze Program - Learning, Leadership and Development SPI GLOBAL LEADERSHIP TRAINING 4th quarter Top 1 Quality Assurance Specialist Award- Healthcare SPi Global Healthcare Account Quality Team EDUCATION Foundation University (F.U) Dr. Meciano Rd., Dumaguete City BSC in Banking and Finance, March 2010 Treasurer, Junior Financial Executive (JFINEX); Ways and Means Committees, College of Business Administration Student Government (CBA-SG) ADDITIONAL SKILLS Excellent skill in Microsoft Office Application (Word, PowerPoint, Excel) Good Communication Skills Flexible and can work in extended hours Can work with less supervision Call Evaluation Reports Hiring and Procurement Human Resources Management Administrative tasks PERSONAL PROFILE: Age:26 Date of Birth:September 20, 1989 Sex:Female Citizenship:Filipino Civil Status:Married Religion:Roman Catholic Language:English, Tagalog, Cebuano REFERENCES: Annalou Rojonan, Secretary – Insular Life Dumaguete, Dumaguete City, Contact #:- Lorrey Vi Libutan, Team Lead – Convergys Cebu, IT Park Lahug, Cebu City, Contact #:- Madi Lorraine Villegas, Team Lead – Spi Global Dumaguete, Bagacay, Dumaguete City, Contact #:- Irene Therese Bagon, Human Resourse Officer, MACRO Distributors Inc., Contact #:-