Jonah Guangco
F. Jaca St. Inayawan, Cebu City, PH
Email:-
Dynamic and results-driven professional with hands-on experience in customer service/technical support, and lead
generation. Recently completed specialized training in Social Media Marketing, Email Marketing, and Administrative Support,
equipping me with modern digital tools and strategies to enhance client engagement and operational efficiency. Passionate
about leveraging my evolving skillset to help businesses grow and achieve their goals while continuing to expand my own
capabilities in a collaborative and forward-thinking environment.
PROFESSIONAL EXPERIENCE:
APOLLO.IO (All in one AI Sales Platform/B2B)
- Product Advocate II – Full Time (Remote) (November 2024 - July 2025)
- Tools: Apollo UI, Intercom, Slack, Notion AI, Salesforce, Hubspot, API REST
• Assist customers through ticketing system in Intercom (email).
• Answer product inquiries, client on-boarding, lead generation, prospecting, create workflows, data analytics, and email
campaigns.
REALPAGE PHILIPPINES INC. (Real Estate – ON-SITE.COM)
- Customer Service/Technical Support – Full Time (PH-Based On-site) (July 2020 to December 2024)
- Tools: Salesforce (store client’s records) and Genesys (for inbound, outbound and schedule an appointment), MS Teams,
and Outlook.
• Assist Property Managing Companies and Individual Property owners with their online applications, screening
processes, preparing leases, and other documents, and update internet listing sites.
• Record client's information though Salesforce for tracking purposes.
SUPPORTSAVE SOLUTIONS INC. (E-commerce)
- CSR – Full Time (Ecommerce - Office Depot/Office Max) (October 2015 to July 2017)
• Address customer service inquiries via phone, email and chat.
• Processing of orders, track shipment and do follow ups through email to provide updates and making items are
delivered on time.
EDUCATIONAL BACKGROUND:
University of Cebu (Main Campus)
- Bachelor of Arts in Psychology (College Level)
