Jonah Ekaete

EKAETE JONAH Customer Service Representative - ABOUT ME -Lagos, Nigera EDUCATION Bachelor of Arts University of Calabar- I am your dedicated Customer Service Representative with many years of experience. My mission is to provide exceptional assistance tailored to your clients' needs. Whether they have questions about our products, orders, or services, I am here to help and ensure their satisfaction, as that is my priority. And I'm eager to assist you with any inquiries or concerns you may have. WORK EXPERIENCE 2017 - 2019 Nugitech, Lagos Nigeria CUSTOMER SERVICE REPRESENTATIVE I assisted Clients in creating new customer accounts. I listened to and resolved Customers' concerns to the best of my ability. And I displayed Empathy. 2020 - 2022 EXPERTISE EFFECTIVE COMMUNICATION MIE’S CLOTHING CUSTOMER SUPPORT I assisted customers, with problem-solving, processing orders, and educating customers about our products and services. I also documented interactions, escalated complex issues, and collected feedback. TECHNICAL SUPPORT TROUBLESHOOTING ESCALATION EMPATHY May 2022- August 2023 ZAH AFRICA CUSTOMER SERVICE REPRESENTATIVE I managed calls and Customer inquiries. I maintained a positive attitude and calmly responded to Customer's complaints. I was also a chat support Specialist. LANGUAGE REFERENCE English ZAH www.zahafrica.com Email :-