Jona Thanya Palmos

JONA THANYA U. PALMOS Blk. 24 Lot 3 Phase 1-C, San Lorenzo South, Sta. Rosa City Laguna, Philippines ·- ·- Hotel and Restaurant Management graduate seeking for a challenging yet rewarding job in a hotel set up which will assist my theoretical knowledge learnt from school and thus use this in a full capacity to contribute to the progress of the hotel while sharpening my innate talent on hotel related skill. CORE COMPENT • • Customer Service Oriented Teamwork and Reliability • • Motivation and initiative Stress tolerance EXPERIENCE SEPTEMBER 2019 – DECEMBER 2019 BANQUET WAITER, MICROTEL BY WYNDHAM SOUTH FORBES (TACHIBANA RESTAUANT) • Perform day to day to set up and teardown breakfast buffet for morning to afternoon routine. • Promptly prepared and set up establishment upon assignment in an opening schedule. • Greeted and accommodated guests, took orders, served food, beverage, and menu planning. • Served guest in event with 80 pax and more capacity with 0% customer complain. • Volunteered to serve in room service on every shift. • Assisted with setup and teardown for 6 functions, including 2 birthday party, 3 corporate events, and 1 school event. • Volunteered making tickets for big event using photoshop. JANUARY 2020 – DECEMBER 2020 SMALL BUSINESS OWNER, T-SWEETCHIC • Respond buyers inquiries with friendly greetings and compassion. • Posting products in Facebook groups and Instagram to maintain engagement with customers. • Using photoshop and other apps to promote the product. • Can handle and organize financial management. • Meeting up with customers on time with approachable vibes to maintain excellent customer service NOVEMBER 2020 – PRESENT SMALL BUSINESS OWNER, YEEEENG.ART • Communicating with customers, and other individuals to answer questions and explain information. • Maintaining current customers in Instagram messenger, Facebook messenger, obtain new clients as needed. • Created social media account and built a tiktok page with over 7,000 active users. • Promote product on Facebook, tiktok and Instagram to reach out more customers. • Promoting products and videos using apps to look eye appealing and gain more customers. • Timely processing and shipping of online orders, building long-lasting relationships with clients through dedicated follow-up and problem solving • Performing all duties of running small business including financial, planning and marketing. • Rush orders finished on time without complain. EDUCATION- COLEGIO DE SAN JUAN LETRAN - CALAMBA BSHRM – Hotel and restaurant management 2 JUNE 2018 EL CIELITO - SANTA ROSA Banquet waiter - completed 400 JUNE 2017 MESA FILIPINO MODERNE - SANTA ROSA Waiter - completed- SAN LORENZO CHRISTIAN SCHOOL - SANTA ROSA High School Diploma ACTIVITIES- PRO CANDIDATE – COURSE ORGANIZATION The Hospitality Management Student Society DECEMBER 2017 THIRD PLACE (BRONZE) – LETRAN CHEFS ON PARADE Waiter’s Relay, Letran Manila APRIL 2018 THIRD PLACE (BRONZE) – COHREP 2018 SKILLS COMPETITION Waiter’s Relay, LPU Calamba DECEMBER 2018 FIRST PLACE (GOLD) – LETRAN CHEFS ON PARADE Mocktail mixing, Letran Manila MARCH 2019 CONVENTION PLANNING – COHREP 2019 SKILLS COMPETITION LPU Calamba 3 LEADERSHIP RESCUE 177 TRAINING CENTER – SKILLS TRAINING Workshop on Disaster and Safety Preparedness with Basics High Angle Rescue and Basic Life Support with CPR and STIMULATION CENTER OF CULINARY ARTS Alternative Learning: My Bakery Science MAESTRO FEDELI CAFE Seminar in Coffee Training and Barista Experience 8TH LETRAN CHEFS ON PARADE 2017 Active Participation Waiters Relay BELLEVUE HOTEL • Housekeeping Procedure and Bed Making • Front Office Overview and Hotel Management Overview • Food and Beverage Overview SOCIAL MEDIA MANAGER 7 DAYS WORKSHOP • Admin work • Social Media Management • Work on projects 4