Jona
Grace
P.
Tingzon
Executive Assistant and Customer Support
EXPERIENCE
FULL TIME VA GROWTH SPECIALIST
CLEAN CORP SEPT 2022 -JAN 2023
Correspond to customers' requests or inquiries via phone, email,
and text. Creating and sending quotes. Manage booking and
scheduling. Dispatch cleaners. Update and send documents to
new clients. Follow up with prospects and leads. Follow up with
one-time customers and make them regular customers.
PROJECT-BASED APPOINTMENT SETTER/OUTREACH
EXPERT PLUS SOCIAL AUG 2022 -NOV 2022
Reach out to potential prospects, setting appointments for sales
team and finding leads and prospects for a social media marketing
agency in Australia.
PROJECT BASED LEAD GENERATION ASSISTANT
GO EMERITUS JAN 2022-MAY 2022
Generate leads through the different social media platforms. Verify
information such as name, position, email and contact number.
Reach out and introduce the business through LinkedIn.
FULL TIME VIRTUAL ADMINISTRATOR
SEA CLEAN | DEC 2020 - JUN 2022
Act as the point of contact among employees, clients, and other
external partners. Manage information flow in a timely and
accurate manner. Manage owners’ calendars and set up meetings.
Organize and maintain the office filing system. Track Sales
Commission Sheets. Create a database and update it. Lead
generation and manage social media accounts. Write and edit
documents from letters to reports and instructional documents
and create and maintain filing systems, both electronic and
physical
FULL TIME VIRTUAL ADMINISTRATIVE ASSISTANT/
CUSTOMER SUPPORT
RENEW WINDOW CLEANING | OCT 2020 - DEC 2020
Assisted the owner and the executive assistant in running the office
smoothly and efficiently. Answering incoming phone calls, creating,
updating, and sending exterior cleaning proposals, greeting visitors,
and general office duties such as email management/filtering,
maintaining calendars, managing and maintaining files, records, and
correspondence digital copies
CUSTOMER SUPPORT REPRESENTATIVE
CONECTYS PHILIPPINES JAN 2017-OCT 2020
Answer customers' issues about their orders through email, chat,
and phone. Answer product questions. Update client's info.
Process redelivery, replacement and refunds.
CUSTOMER SERVICE REPRESENTATIVE
TELEPERFORMANCE OCT 2015-JAN 2017
Answered billing inquiries from clients via phone and email. Update
customer info. Upselling new services. Bill adjustments/refund.
SKILLS
Administrative Assistance
Customer Support (Phone,
Email, Chat)
Calendar Management
Email Management
Google Drive Organization
Google Sheets / Docs /
Forms
Booking Management
Lead Generation
Social Media
Content Planning
Email Marketing
Project Management
Basic Graphics Design
Data Entry
Canva
Basic Graphic Design
EDUCATION
University of Mindanao
BS in Information and Technology-
CONTACT
--live:.cid.b2cc654c9b3173e8
https://www.linkedin.com/in/jonagrace-tingzon-b2/
Davao City, Philippines
