Jona Dorio - -1095 Mayon St. Montevilla Subd.
Bilibiran, Binangonan Rizal
O b j e c t i v e s
To further my career with a growth-oriented firm that will allow me to utilize my experience and knowledge.
W o r k E x p e r i e n c e
Concentrix Philippines - United Airlines Mileage Plus
October 21, 2016
Job Description:
Answering queries from frequent flyers of United Airlines
Credit missing miles of Mileage Plus members
Redeposit back the miles from a cancelled flight reservation
(Interglobe Philippines) Hotwire Sales - WCC Mandaluyong City
April 22, 2016 - August 2016
Job Description:
Receives incoming calls for Hotel and Car Rental Reservation
Making Hotel and car rental reservation
Giving accurate information about hotel and car inquiries
800Pizza LLC (Dubai, UAE)– Marketing & Events Coordinator / Senior Call Center Supervisor
May 2015 - October 2015
Job Description:
Prepares marketing reports by collecting, analyzing and summarizing sale data
Plans meetings and trade show by identifying, assembling and coordinating requirements, establishing contacts, developing schedules and assignments
Coordinating with different companies for big events like (Gulf Bike Week, Ferrari World..etc)
Getting sponsorship for pizza boxes
Updating social media site
Implements marketing and advertising campaigns by assembling and analyzing sales forecasts
800Pizza LLC (Dubai, UAE)– Call Center Supervisor / Trainer
May 2013 – May 2015
Provides daily support to the team in daily operations activities.
Coach front line agents to higher levels of performance.
Assists agents by investigating problems and customer service issues; handles escalated inquiries and coaches team members on their assigned duties.
Ensures team members are adhering to company policies, procedures, and performance standards while driving team toward higher sales and revenue goals.
Provides reports and presentation on various aspects of call-center and other branch performance to other members of the management team.
800Pizza LLC Dubai – Customer Service Representative (Dubai, UAE)
June 2012 –May 2013
Job Description:
Answer customer inquiries, entering and successfully processing orders.
Provide customers with product and service information.
Locate customer’s location around DUBAI and create most appropriate direction to guide delivery drivers.
Investigating customer problems and/or complaints to successful resolution.
800Pizza LLC Dubai - Admin Assistant (Dubai, UAE)
November 2011 - June 2012
Job Description;
Handling incoming calls, receiving and directing visitors
Resolves administrative problems by coordinating preparation of reports, analyzing data and identifying solutions
Contributes to team effort by accomplishing related results as needed
Develops administrative staff by providing information, educational opportunities and experiential growth opportunities
Motif Limited Inc. (Philippines)
July 2008 - August 2011
Travel Specialist
Job Decription:
Provide literature and information to clients concerning local, interstate and international tours, travel and routes
Confirm bookings and notify clients of luggage limits and insurance, medical
Issue tickets for travel, accommodation vouchers and all relevant documentation
Assist with changes to travel arrangements and bookings where required
Process reservation through phone, using Sabre, Worldspan (GDS)
Advanced Contact Solution (ACS)
June 2005 – June 2008
US Airways Reservation Agent
Job Decription:
Process reservation through phone, using Sabre, Worldspan (GDS)
Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines. Escalate unresolved complaints in a timely and effective manner, in accordance with escalation guidelines.
Reissue ticket, manually issue ticket.
E d u c a t i o n a l A t t a i n m e n t
Sienna College of Taytay (Philippines) 1997 - 1999
B.S. in Computer Science
P e r s o n a l i n f o r m a t I o n
Nickname:Jona Skills:
Birth Date:20 January 1981 Strong customer service
Civil Status:Single Typing speed of 45-50 wpm
Nationality:Filipino Very keen to details
Passport No:EC- Data processing (MS Word, Excel)
Visa Status:End of Contract / Cancelled Can work under pressure
