JON RYAN
LEGASPI
Sourcing Lead Generation
About Me
I am a dedicated professional with a
proven track record in recruitment,
customer service, and account
management. With a strong
emphasis on building rapport,
problem-solving, and process
improvement, I have consistently
delivered exceptional results in fastpaced environments. My experience
in recruitment encompasses a wide
range of responsibilities, including
sourcing and screening candidates,
conducting interviews, managing
applicant tracking systems, and
coordinating job placements. I have
a keen eye for talent and a proven
ability to match candidates with
suitable roles. In my customer
service roles, I have excelled at
providing technical support,
handling customer inquiries, and
resolving issues related to billing,
accounts, and orders. I have a deep
understanding of customer needs
and a commitment to delivering
outstanding service. As an account
manager, I have successfully
managed client relationships,
handled billing and payments, and
analyzed account data. I have a
strong ability to build trust,
maintain strong relationships, and
drive client satisfaction. I am eager
to leverage my skills and experience
to contribute to a dynamic
organization and achieve both
personal and professional growth.
--Dasmarinas Cavite
Philippines
Experience
SMA & Technical Recruiter
2020 – 2024
PER International - London UK
Writing job descriptions and posting to relevant media platforms.
Screening applicants for competency with the job requirements.
Arranging telephone, video, or in-person interviews.
Offering job positions and completing the relevant paperwork.
Presenting the CVs of the most suitable candidates to the hiring
manager.
Reporting to Recruitment Directors, Managers, and TR for SBU team
progress.
Developing, Supporting, Training, and Coaching SMAs in the SBU
department
Offering job positions and completing the relevant paperwork.
Keeping track of all applicants as well as keeping applicants informed
on the application process.
Maintaining ATS database for data consolidation.
Sourcing and creating projects for leads and possible clients.
Directing and leading leads to successful placements on designated
vacancies.
Communicating with hiring managers to identify future job openings
and the technical requirements for those jobs.
Maintaining CRM updated and adding candidates to the relevant
company database.
Sales Billing Associate
2018 – 2020
IQOR Inc. AT&T account - Philippines
Scheduling appointment from B2B or B2C for technical specialist.
Consolidating accounts in Telegence, CRM, Salesforce, etc. tools.
Pitching sales of product and interacting with consumer inquiries.
Dealing with basic technical difficulties of product or troubleshooting
product management.
Providing, auditing, and editing detailed breakdown of unified billing
statements.
Handling platinum tier clients with regards on their unified AT&T
accounts. - Responsible for activating/deactivating service features
clients subscriptions.
Sales & Credit Collections Specialist
Skills
ATS
CRM
Bullhorn
BambooHR
Dripify
ZoomInfo
GEM
2016 – 2018
IQOR Inc. Sallie Mae Private - Philippines
Collection department handling clients billing summaries and
breakdown fees.
Responsible for collecting payments, scheduling payment
arrangements and activating autopay system.
Dealing with B2B processes for clarification of debt, credits score,
government taxes, etc.
Providing, auditing, and editing detailed breakdown of collection
billing statements.
Reporting daily statistics of consumers necessities and graphing
equal stats.
Compiling payments, debts, post and pre payments arrangements.
Re-evaluating details of clients statistics for operational industry
contribution.
Boolean Researcher
Microsoft Office Tools
LinkedIn Recruiter
LinkedIn Sales Navigator
LinkedIn
Data Entry
Data Analytics
Boolean Researcher
Tangent Sourcing
Adobe Photoshop
Inbound Sales Customer Service
IQOR Inc. Walmart account - Philippines
Tracking online orders via CRM and supporting customer inquiries.
Providing support for bulk orders online and multiple tickets issues.
Placing specific order and creating data individually for multiple items.
Responsible for tracking shipping items through different couriers.
Processing online payments through CRM and providing important
package ticket ID's .
Creating, differentiate, and comparing specific serial numbered item in
multiple shopping platform.
Handling third party vendor through in and out of online ordering.
Responsible for following up through different couriers and tracking items
in warehouses.
Adobe Movie maker
Leadership
Sales Force
Zendesk
References
Telegence
C++, Java, HTML
Education
Krezelle Camille David
Quality Assurance / Peak Inc.
Email :
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Phone:
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Informatics Computer Institute
Kariza Gayle Rivera
Bachelor Computer Science
HR Recruitment / Repserve Company.
National College of Science and
Technology
Certificate of Higher Education:
Electronics Communication
and Technology
2014 – 2016
Email :
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Phone:
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Glane Racquidan
HR Admin / PER International.
Email :
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Phone:
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