Engr. Jon P. Castardo
Address: Zone 1 Villa Vicente, Kauswagan, Cagayan De Oro City, Philippines 9000
Mobile No: -, E-mail:-LinkedIn ID: Jon Castardo
Professional Certifications:
•
•
•
Electronics Engineer, License No- (Valid through: 1/25/2023)
ITIL-Foundation (Registration No:-)
CCNP, CCNA;CSCO- (Valid through: 12/27/2020)
Total Work Experience: 16 years
Employment History:
January 2018 – October 2020
Mindanao Network Operations Manager
Davao CableWorld Network Inc. (Skycable)
Piatos Bldg, Cabaguio Ave, Agdao, Davao City
Tasks and Responsibilities:
•
•
•
•
•
•
•
Oversee network operations for Mindanao covering Davao, General Santos, and Zamboanga
Manage internal projects and initiatives to improve plant health, availability, and performance
to deliver exceptional QoE to customer
Manage external projects driven by government and utility partners to ensure compliance with
requirements
Formulate improvement plans related to plant and drop to address recurring customer
complaints
Coordinates and communicates with agency partners to improve services and attain defined
SLA
Formulate plans for manpower requirements, CAPEX, OPEX & other departmental budget
based on requirements for expansion, maintenance, and operational expenses
Use data analytics to monitor Network Performance and facilitate coordination with respective
departments to address issues like CMTS utilization, bandwidth utilization, critical and
alarming nodes
Achievements:
•
Introduced and successfully executed tier-based support and servicing concept which
reduced unnecessary truck rolls and resulted to savings of about 400 KPhp for the past 2
years
Jon P. Castardo
Page 1
•
•
•
•
•
•
Introduced and successfully executed 3-point contact system that requires customer to
provide at least 3 contacts to resolve issues of customer unreachability thus resulting to
delayed or not being serviced at all
Successfully enrolled 100% of plant nodes in web-based network monitoring system and
registered 99% of 2-way nodes in Pathtrak system for enhanced monitoring and analytics to
implement effective preventive maintenance
Lead the team in successfully tagging 70% of subs to its appropriate node ID thus improving
penetration rate and analytics parameters
Established performance monitoring of contractors to track their progress in servicing to help
attain desired SLA
Through collaboration, successfully attained 0% Open Network Health from as high as 70%
in a span of 6 months through load balancing and effective execution of plant sweeping
activities
Successfully managed CMTS utilization by load balancing critical MAC domains
August 2016-December 2017
Level 2 Network Engineer
Comscentre Phils.
6th Flr, 6805 Multinational Bancorporation Center
Ayala Ave., Makati City
Tasks and Responsibilities:
•
•
•
•
•
•
Monitor NOC, verify and validate alarms, generate tickets for incidents and contact the
customer
Ensure resolution of incidents within the required SLA
Execute change requests on CPE as per request by the client
Carrier coordination for incidents related to carrier services
Facilitate generation of proactive tickets for alarms which are potential incident
Facilitate resolution of escalated tickets as L2 engineer
June 2013-June 2016
Network Engineer
Saudi Capabilities Company
P.O. Box 66610 Riyadh 11586
Kingdom of Saudi Arabia
Tasks and Responsibilities:
•
•
•
Oversee internal network performance and resolve internal network issues such as internet
connectivity, wireless connectivity, routing and switching problems
Facilitate technical project proposals including network design for government clients, offering
the latest networking technologies that will satisfy their specified requirements
Execute projects that were already approved and facilitate the cabling, setup, configuration,
installation, and testing of network devices for a given time period at specific clients’ location
Jon P. Castardo
Page 2
Achievements:
•
•
•
•
•
Significantly minimized network downtime by successfully installing two Cisco 3850 switch at
Disabled Children Facility, configuring it as fully redundant collapsed core network which
provides high availability
Received excellent customer feedback in one of our projects at the Ministry of Interior for the
installation of Avaya Aura Communication System. Scope of the project includes software
installation, setup, configuration, software & firmware upgrade on devices such as Avaya
Communication Manager, System Manager, Session Manager, Session Border Controller,
ESS, Gateway G450, ERS 4800GTS-PWR+, 9608G IP phones, 9621G IP phones, H175
video phones, Aruba Indoor 210 series & 270 Outdoor series AP’s & 7210 wireless controllers
Enhanced internal network through a collaborative effort of network team by providing high
availability and significantly improved connectivity by transforming internal network topology
composed of Cisco 2911 & 2922 routers, Cisco 3550 & 3750 switches, & Dell powerconnect
6248P switches into a full redundant collapsed-core network
Successfully setup Avaya demo lab composed of IPO 500v2, IP phones 1600 & 9600 series,
and ERS 4000 series for mid-market solution using VMware for the installation of Avaya server
edition software
Enabled wireless roaming at Prince farm by setting up ESSID (common SSID & passphrase)
for all wireless access points both indoor and outdoor providing more range and one-time
association
April 2006-May 2013
Quality Assurance Supervisor
Taiyo Yuden Philippines Inc.
MEPZ 1, Lapu-LapuCity
Cebu
Company Certification:
ISO 9001:2008 & ISO/TS16949:2009, ISO 14001:2004, OSHAS 18001:2007
Tasks and Responsibilities:
•
•
•
•
•
Verification and confirmation of process alterations or instructions if fully implemented
Formulate management and cost plans every fiscal year, and do strategic planning using the
concept of PDCA & DMAIC
Periodic verification and confirmation of countermeasures being implemented for process
abnormalities
Ensure prevention of customer claims through the implementation of total process control and
compliance of all working activities to manufacturing standards
Monitor daily output plans at QA inspection process and ensure alignment with production
output plans
Jon P. Castardo
Page 3
•
•
•
•
•
•
Initiate plans for process control improvement and implementation of SPC
Administrative functions such as manpower and attendance monitoring, supplies requisition,
asset control, Engineers skill training plan and licensing of inspectors
Facilitate the investigation, root cause analysis and reporting for customer claims in a timely
manner and ensure implementation of countermeasure to prevent recurrence of claims, and
monitor customer claim reduction activities
Provision of customer requests and inquiries
Coordinate with personnel in-charge for external or internal audit preparations
Coordinate with other departments for the compliance of APQP requirements for new product
development and transfer of product
Achievements:
•
•
•
•
•
Eliminate customer claims related to the shipment of products which does not satisfy the
classification rating of selected customers by developing and enhancing the system based
control at outgoing barcode scanning
Effectively reduced customer claims to almost zero PPM through effective application of QA
core tools and ensuring total process control, periodic process patrol, & periodic verification
of customer claims countermeasures
Significantly reduced outgoing inspection time to 90% through parallel processing which
boosted production and inspection output
Successfully managed the transfer of products from Japan to Philippine plant as well as new
product development based on the management plan timeline and in compliance with APQP
requirements
Completed the training in Japan in one of our sister company for a specific inspection test
procedure to be introduced in Philippine plant as part of the product item transfer, this
procedure is already implemented in Philippine plant
November 2003-February 2005
Technical Support Representative
Sykes Asia Inc.
KRC Building 1 National Highway,
Subangdaku, MandaueCity
Cebu
Tasks and Responsibilities:
•
•
Provide technical support through phone for Personal Digital Assistant (PDA) devices
specifically Palmone products
Ensure that customer satisfaction is met
Achievements:
•
•
Received excellent feedback based on customer satisfaction surveys
Able to solved most technical problems of customer without prompting them to call back for
another technical support
Jon P. Castardo
Page 4
April 2003-November 2003
Production Engineer
Surface Mount Technology Section
Muramoto Audio Visual Phils. Inc.
MEPZ I, Lapu-LapuCity
Cebu
Tasks and Responsibilities:
•
•
•
•
Supervise production line staffs and ensure all machines are working properly to attain
optimum production capacity
Facilitate the adjustment or re-programming of machine parameter settings if needed
Monitor the output quality of products that are being mounted to avoid product reject during
quality inspection
Monitor actual production line output based on the planned output
Achievements:
•
•
Received excellent performance evaluation rating from my direct superior which signifies
exemplary work attitude and execution of tasks and responsibilities
Able to achieve the desired production output based on plan
Management Training:
July-September
2007
Management Succession Development Program
Taiyo Yuden Philippines Inc.
MEPZ 1, Lapu-LapuCity
Cebu
Specialized Skill Training:
October 2017
Fortinet Online Training
Network Security Expert Level 1-3
February 2011
Centre for International Education (CIE)
CCNA Exploration 4: WAN Technologies
CebuCity
October 2010
Centre for International Education (CIE)
CCNA Exploration 3: Switching Basics & Intermediate Routing
CebuCity
April 2010
University of Cebu
CCNA Exploration 2: Routing Protocols and Concepts
CebuCity
Jon P. Castardo
Page 5
August 2009
University of Cebu
CCNA Exploration 1: Network Fundamentals
CebuCity
Education:
March 2002
College
Graduated
University of San Carlos-Technological Center
Bachelor of Science in Electronics and Communications Engineering
Cebu City
Employment Award:
•
Top 10 outstanding student (Management Succession Development Program, 2007) – Taiyo
Yuden Phils. Inc.
Latest Seminars Attended:
Project Management Fundamentals
Conducted by Phoenix One Knowledge Solutions, Inc.
Cebu City, Philipines
May 31-June 1, 2018
Avaya Voice, Video, & Data Training
Conducted by Avaya
Holiday Inn Hotel
Riyadh, Saudi Arabia
May 10-12, 2015
Juniper Operating System & Network Technologies
Conducted by IECEP-KSA-CRC
Orchid Hotel
Riyadh, Saudi Arabia
September 26, 2014
Vocality Devices Standard Training Course
Conducted by Richard Baker of Vocality
Alfaris for IT & Communications
Riyadh, Saudi Arabia
October 24-28, 2013
Jon P. Castardo
Page 6
Knowledge & Skills:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Avaya Voice, Video, & Data setup, installation, & configuration
Avaya Communication Manager administration & maintenance
Aruba Indoor/Outdoor AP’s & controller setup, installation, & configuration
ITIL foundation
IT Service Management
Route redistribution
Etherchannel configuration
Policy Based Routing
HSRP, VRRP, GLBP
Vocality devices basic configuration
LAN/WAN setup
Cisco Router & Switch configuration
IP/Network addressing plan
ACL
NAT/PAT
Routing Protocols (EIGRP, RIPV2, RIP, OSPF, BGP)
VLAN & VTP configuration
VPN
STP
Frame Relay
Computer literate
Troubleshooting & repairing
MS Office Applications
MS-Visio
QC tools
Data Entry
Web Research
Audio and Video Transcription
Email and Calendar Management
Languages:
English, Tagalog, Cebuano, Illongo
Organization:
2001-present
Jon P. Castardo
Member
Institute of Electronics and Communications Engineers of the
Philippines
Page 7
Personal Data:
Birthdate: January 25, 1981
Sex: Male
Height: 5’8
Jon P. Castardo
Page 8
