JON AZUCENAS
Customer Service Representative
Amazon FBA & PPC Specialist
About Me
Contact Info--
https://jonazucenas.mystrikingly.com/
Skills and Expertise
Customer Service
Amazon Sponsored Ads (PPC)
Amazon Search Engine Optimization (SEO)
Amazon Keyword Research
Amazon Product Listing Creation and Optimization
Amazon Product Research
Amazon Supplier Sourcing
Amazon Inventory Management
Knowledgeable in Helium 10
Works well under pressure with minimal supervision
Computer Literate
Graphic editing - Canva, Adobe Photoshop and Illustrator
Video Editing - Sony Vegas Pro
Tools and Softwares
Microsoft Office Tools, Dynamic 365, and Teams
Google Sheets, Docs, Trends, and Drive
Graphics and Video Editing: (Adobe Photoshop and
Illustrator, Canva, and Sony Vegas Pro 15)
Helium 10: (Black Box, Cerebro, Magnet, Keyword Tracker,
Frankenstein, Scribbles)
Jungle Scout
Keepa
AMZScout
Unicorn Smasher
Certification
Amazon Seller VA Masterclass Completion
November 2022
PPC Course - My Amazon Guy
December 2022
SEO Course - My Amazon Guy
December 2022
Education Background
Lyceum of Subic Bay | Subic Bay Freeport Zone
BACHELOR OF SCIENCE IN
HOTEL AND RESTAURANT MANAGEMENT
Completed in 2017
I am a former Customer Service Representative for an e-Commerce
company named Monoprice located in the U.S. for 4-years and also
won the Best in StellaConnect award in April 2021. I work selfdirected, finishing the task as soon as possible and providing
efficiency to clients to build a good client-to-VA relationship.
Seeking long-term business relations where I can exert my skills and
be a part of your growing business.
I’m also a certified virtual assistant and finished a course on
Amazon Sellers Virtual Assistant Masterclass (ASVA) that covers
product research to inventory management, and I am specializing
in Amazon PPC.
Professional Experience
Amazon Advertising Specialist
My Amazon Guy | November 2022 - January 2023
Amazon Seller VA Masterclass | 2022
BPO CALL CENTER CUSTOMER SERVICE REPRESENTATIVE
(VOICE, CHAT & EMAIL) e-Commerce and
Telecommunication Account
Buwelo Exactstar BPO Solutions. | Subic Bay Freeport Zone
September 19, 2019 - October 14, 2022
iQor Philippines | Clark Freeport, Angeles City, Pampanga
May 21, 2018 - August 1, 2019
Key responsibilities:
Providing convenience and prompt solutions.
Creating good relations and services for customers.
Maximizing tools and resources for better and timely assistance.
Executing problems to ensure meeting the customers’
expectations and satisfaction.
Accomplishing the task from clients in a timely manner
Ensures every information is accurate & maintains the quality for
smooth transactions
ESL SEASONAL CAMP TEACHER
KEYSTONE INTERNATIONAL LANGUAGE CENTER | Subic Bay
Freeport Zone | 2017 - 2018
Key responsibilities:
Created and taught relevant English lessons focusing on building
fluency and assessed the progress of students to ensure the success
of the language program
Developed reading, writing, speaking, and listening skills in students
aged 10-18.
Achievement
Amazon Virtual Assistant Masterclass | AmazoNationPH.com
November 2022
Trained by a 7-figure Amazon FBA Seller for 8 weeks, learned all
about Amazon business from A-Z, learning the what, how, when,
and whys and studying different techniques, strategies, and tools to
perform the task effectively and efficiently of an Amazon Seller VA.
Studied market trends, and strategies, and how to analyze and
optimize the Amazon FBA business starting from Product Research,
up to inventory management and especially Sponsored Ads (PPC).
