Jon Alec Palustre
$9/hr
Top Rated | Customer Support | Intercom Expert | Technical Support | Customer Success
- Reply rate:
- -
- Availability:
- Hourly ($/hour)
- Age:
- 35 years old
- Location:
- Kawit, Cavite, Philippines
- Experience:
- 10 years
Other
About
Customer Success & Technical Support Specialist with 10+ years of experience both leading a team and providing customer facing services through on-site, over the phone, e-mail & chat.
Also have experience working in a start up environment providing customer and technical support to SaaS products.
Experience leading, coaching and mentoring a team while managing
different projects and initiatives.
Skills:
- Intercom | Zendesk | Desk.com | Freshdesk
- Basic Web Development (HTML, CSS, Javascript, Wordpress, Joomla, Bootstrap)
- Windows and Mac OS troubleshooting
- MS Office and Adobe applications
- Networking (VPN, DNS, 3G/4G, wireless)
- Hardware troubleshooting
- Uniflow
- Microsoft Certified Technician
Skills
Languages
