Jomela Cordero

Jomela T. Jawod Block 4, Phase 1, Housing Canroma Pontevedra, Negros Occidental 6105 Philippines Mobile: (- E-mail:-Objective To pursue my dream which is to work from the comfort of my own home doing the things that I’m really good at and earning a competitive salary. Education Degree Bachelor of Science in Information Systems Bago City College, Bago City A.Y- Special Skills: Photoshop editing, logo creation, video editing, basic web design, accounting, management, encoding, book keeping, accounting Vocational Personal Computer Operation IMPACT, La Carlota City A.Y- Special Skills: Data Encoding(50 wpm), MS Excel, Powerpoint and Word manipulation Experience Freelance Transcriptionist April 2016 to present Position: Certified Transcriptionist and Reviewer Skills learned:  Different kinds of transcription formatting  Guidelines for transcription  Listen and transcribe accurately  Researching skills Convergys- Position: Customer Service Associate for US based Cable, Phone and ISP Company (Timewarner Cable) Skills learned:  Dealing with people in a fast paced environment such as New York     Handle troubleshooting for internet, phone and cable service Setting up technician appointments Creating and processing orders Sales and after sales support Teleperformance Philippines- Position: CSR for US based software company (Adobe) Skills learned:  Use of high end business software such as Hendrix, CRM andSalesforce  Familiarity with the American business culture  Promoted to handle B2B accounts for large distributors and resellers around the world  Professional email handling and phone etiquette  Assisted with billing, subscription inquiries, payments, general troubleshooting and installation of software Position: Relationship Manager for US based credit card issuer (Barclays) Skills learned:  Deep understanding of banking culture and processes in the US  Offering of added service (up selling)  Processing of payments and understanding banking cycle and terms Transcom North America and Asia- Position: TSR for US based Cable Company (Comcast) Skills learned:  Use of CableData software  Manual Provisioning of hardware information into database  Activation of cable boxes as well as basic troubleshooting  Technical knowledge about cable industry  Setting up technician appointments  Programming of remote controls for different brands  Offering added service and promotion of company Teletech- Position: TSR for Australian internet service provider (Bigpond) Skills learned:  Assistance in basic troubleshooting and setting up of ADSL connection  Account verification for subscribers  Setting up technician appointments  Answering general inquiries about company and service References Mr. Anthony Malabanan – MAT Department Head – BSIS department Bago City College Bago City 6101 Mrs. Antonnietta Mae Singson – PhD BSIS Management & Accounting Instructor Bago City College Bago City 6101