Jomark M. Palacio

 JOMARK M. PALACIO Customer Service / Technical Support / Medical Insurance Specialist Katipunan, Zamboanga Del Norte,-- Summary Experienced Confirmations Insurance Specialist and Customer Service Professional with a proven track record in insurance verification, technical support, and customer relations. Demonstrated expertise in verifying patient insurance, troubleshooting Android devices, and up selling products and services to exceed sales quotas. Proficient in MS Office, Outlook, Skype, Slack, Zoom, Zendesk, Zirmed, Magento, Arvato, Regenersis, Brightree, Citrix, Genesys and skilled in communication, healthcare processes, HIPAA and providing exceptional customer service. Committed to leveraging technical proficiency and interpersonal skills to drive operational efficiency and enhance client satisfaction. Skills Customer service, Technical support, Computer Literate, Communication skills, MS Office, Troubleshooting, Insurance verification, Insurance Confirmation, Healthcare Experience February 2019 – May 2022 iPloy Staffing Solutions - Confirmations Insurance Specialist (Healthcare Account) Verifying patient’s insurance Checking patient’s insurance eligibility Confirming patient’s order and purchase Sending reports to clients May 2016 – January 2019 Sykes Asia Inc. – Customer Service / Technical Support.OnePlusTechnical and Customer Care Support (Chat/Voice support) (Technical Account) Up sell latest device and data & phone plan to customers with good credit standing – Quota (10 devices) Up sell phone insurance on top of device and phone plan Met and exceeded required sales quota for each month Provide information about products availability Assisting customers by providing troubleshooting steps Process repair, replacement or return by creating service request Provide logistics updates or status about customer’s parcel Education June 2013 - March 2015 Jose Rizal Memorial State University, Katipunan, Zamboanga Del Norte – Associate in Computer Technology (ACT) Awards