JOMARK EULALIA
EXPERIENCE
Jan 2022 - present
Team Leader/Customer Relations • Escapenet
Jan 2021 - Jan 2022
Senior Team Leader • Aggregato Global
404 Kayumanggi Street
Plainview Mandaluyong City
PH-
Feb 2013 - Dec 2020
Senior Team Leader • Acquire BPO
Sep 2009 - Feb 2013
Customer Support/Subject Matter Expert • Sitel PH
Manages customer service team to fulfil clients’ business
needs.
SKILLS-
PERSONAL DETAILS:
•
Proficiency in MS Office and GSuites
•
Email Management
•
Social Media Management
•
Customer Relations and Retentions
Date of birth: March 23, 1989
Age: 35
EDUCATION
OBJECTIVE
Polytechnic University of the Philippines, Manila, PH
• Bachelor of Science in Clinical Psychology, 2009
Team Leader experienced in directing
activities in sales and customer service
settings. Talented at developing
strategies, setting goals and training
employees. Confident and decisive
when communicating goals and vision
to succeed
LEADERSHIP
I have demonstrated strong leadership skills in managing a
team of administrative staff and supervising daily office
operations. I have experience in providing guidance and
support to staff, setting performance expectations and
providing feedback, and addressing issues as they arise.
REFERENCES
Cecille Marcelino, Senior Operations Manager -
Roland Reyes, Team Leader -
Jelly Ace Gumaru, Virtual Assistant -
