Jomarie Garcia Sahagun

JOMARIE G. SAHAGUN Title Processor, Property Management, Medical Billing Specialist, Customer Service, Virtual Assistant, Social Media Management PROFESSIONAL SUMMARY: A hardworking, dedicated and focused individual who has 7 years of experience working in different types of roles. From being a Professional Teacher to Virtual Assistant. I have realized that experience is not important as long as you are willing to learn new things that you've never experienced. Making mistake once or twice is totally fine, but you have to learn from those mistakes. Prioritizing and multitasking are very important to me, and I always strive to meet the client needs and satisfy them. With a little supervision, I am committed to provide high quality service and results. AREAS OF EXPERTISE: Microsoft Office and G-Spreadsheet Photo and Video Editing Project Management Tool (Asana) Data Entry Social Media Savvy Customer Service Chat and Phone Computer Literacy Multitasking PROFESSIONAL EXPERIENCE: Vector Outsourcing Solutions Philippines Inc Video CSR | February 2022 - September 2022 Proctoring cruise guests to do Antigen test and PCR test via Zoom 2 days before their travel date. Observing them and providing them their results 20 minutes after the process except for PCR test. Sample of specimen for PCR test needs to be submitted by the guest via USPS and result will take 24-48 hrs. Nomad Guru Guest Experience Staff | February 2021 - March 2022 In charge of responding messages on Airbnb, Hostaway and VRBO. Inquiries, requests and complaints should be handled in a timely manner. Calling guests 24 hours before checking in to the property to know their ETA. RELEVANT PROJECTS: Giving guests a courtesy call 24 hours after checking in to confirm if they like the property and enjoying it. Updating our spreadsheet every day, checking if there's a last-minute check in and will add it in the chronogram if ever there is. Collecting documents from the guests and putting it on the folder located in our google drive. Armour Title Company Title Processor - Curative Department | February 2021 - August 2022 Expert in curative or resolving issues of the borrowers/client with their title problems before closing date. Outbound calling to the lender, banks, borrowers, and attorney's office to obtain needed documents. Preparing preliminary closing disclosures and sending it to the respective clients. Preparing subordination request for the borrower to proceed with the refinance. Preparing deeds, affidavit and requesting payoffs to the bank. Genpact Philippines LLC Process Associate | June 2018 - February 2021 Outbound calling to Provider Offices to confirm the medical records retrieval appointment. Verifying the date, time and place where the Field Technician retrieve records. Re-scheduling the appointment if the Medical Staffs are not available to accommodate the Field Technician. Sumi Philippines Wiring Systems Corporation Production Engineering Staff | March 2016 - May 2018 Planning how to build a production line for car engines. Training people how to create the car engines without any defects. Guiding the trainees how to meet the production target for each day. Creating Instruction Sheets for the operator Reporting the line balance and countermeasures of the defects for the quality and productivity Sutherland Global Services Customer Service Representative | July 2015 - December 2015 Providing customer service to Amazon US and Amazon UK Customers. Giving customers the product description of the item, they are looking. Helping customers to purchase an item, walking them through the website and steps. Assisting customers with their refunds and unknown charges. EDUCATIONAL LEVEL Bataan Peninsula State University Bachelor's Degree | June 2011 - March 2015 Bachelor of Science in General Education Board Licensure Examination for Professional Teachers Passer 2019 CERTIFICATION Social Media Management Social Media Management Training - Batch 2022 CONTACT INFORMATION --Victoria's Apartment, Saint Anne Subdivision Luz Clarita Street, Balanga, Bataan, Philippines 2100