Jomari Maambong Dadula

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Work History- Advisor I/ Technical Support/ Onboarding-Educational Account Concentrix, Cebu City, PH Assisted students in exploring and selecting career paths. Monitored student progress to drive successful academic outcomes. Developed and implemented student guidance plans to foster academic success. Anticipated responses and prepared clear and articulate answers. Conducted thorough reviews of clients'' existing Contact Address Balamban, Province Of Cebu, Cebu 6041 Phone or adjustment. (- Enrolling students with their online course E-mail Responsible in helping Instructor's course creation - through zoom and email. m 120 per day 2023-04 Back Office Specialist financial plans, identifying areas for improvement Cases and email management that makes 100 to 2022-11 - Jomari Dadula Advisor I/ Sales / Team of Experts T-Mobile Account Concentrix, Cebu City, PH Increased client portfolio performance through diligent market research and analysis for optimal asset allocation. Negotiated favorable terms for clients when executing transactions or securing loans, maximizing their financial benefits. Responsible for blocking and phone activations when is needed Payment collections and sales Productivity in sales must have at least 50 percent per month Educating consumers for their extra charges posted within their bills Managed timely and effective replacement of WWW https://bold.pro/my/jomaridadula-/215r Skills Adaptability Tech-savvy Detail-Oriented Problem-solving aptitude Student Registration Organizational Skills Multitasking damaged or missing products- Medicare Campaign - Voice Account Enrollment Planning Professionalism Limitless Call Center, Cebu City, PH Delivered prompt service to prioritize customer Critical Thinking needs. Calculated correct order totals, updated Student Support accounts, and maintained detailed records for inventory management. Problem-Solving Responsible for Medicare clients in attaching extra benefits when it needs to. Goal Setting Can manage to have 200 calls per day Met customer call guidelines for service levels, handle time and productivity. Exceeded performance metrics consistently, earning recognition as top performer within team. Answered customer telephone calls promptly to avoid on-hold wait times. Education Primary Sta. Lucia Elementary School - Asturias, Cebu Period:- Secondary Saint Francis Academy Campus - Cebu Period:- Member of Choir Awarded Sportsfest College Concord Technical Institute (ESLP) - Cebu Period:- Completed professional development in navigation Elected Captain of CAT College University of Cebu (BSMT) - Cebu Period:- College Adaptability Concord Technical Institute(BSMTII) - Cebu Period:- Languages Spoken English, Cebuano, Tagalog Mother Name Jedoma Dadula Personal Information Citizenship: Filipino Father's Name: Richard Dadula Date of Birth: 12/03/98 Gender: Male Marital Status: Single Religion: Roman Catholic References Joel Puentenegra Senior Accountant/ N2 Outsourcing-