Jomari De Mesa

 Personal Details JOMARI A. DE MESA Lot 236 Block 005 Pansy St. Target Range Pembo, Makati City Mobile number:- Email Address:-Career Objectives To be involved in work where I can utilize skill and creatively involved with system that effectively contributes to the growth of organization and to excel in my field through hard work, research, skills and perseverance. Skills and Qualification Supporting different programs and admins in my current site. Knowledgeable in System Center for Configuration Manager (SCCM) Knowledgeable in Active Directory Basic knowledge in GPO and DHCP Diagnosing in resolving or analyzing technical and software issues Computer literate (knowledge in MS Office and other software applications) Can handle projects in my current company, leading the Software applications deployment in 2 Sites via SCCM. Can complete the task within the given timeline and able to handle severity calls in providing the needed details(trace,telnet,etc.) Able to support work at home users. Can meet flexible working hours. Employment Concentrix Makati City (June 2018 – Present) Technical Support IT Operations Coordinates as smart hands with different portfolio and engineering workgroups Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes   Perform hardware and software upgrades to peripheral equipment Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system Perform site maintenance and safety checks of assigned equipment Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering Spend between 60% - 70 % of time clearing trouble tickets and work orders in a timely manner. Make necessary independent decisions to correct errors or discrepancies in trouble tickets as require Performs backup for the onsite servers Perform Active Directory admin management(profile mirroring, password reset, share drive access, adding/removing the group of users from operations/admins) Seminars Attended and Certifications 2014: “Tech Tutor 6 The Mobile e-Learning Revolution” Seminar Participant 2015: San Sebastian College-Recoletos Manila: “Cybercrime and Ethical Hacking” Seminar Participant 2017: Top I.T. Trends of-: IOT Smart Networks 2017: RFID Technology and Applications Intern Certificate at E-CUBE ENGINEERING AND CONSTRUCTION MAGITING ST. QUEZON CITY Educational Background 2017 – Graduated Tertiary Education (College) – San Sebastian College – Recoletos Manila Bachelor of Science in Information Technology 2011 : Graduated Tertiary Education (College) – Manuel S. Enverga University, Candelaria Quezon 2 Years Vocational Course in Computer Science 2009: Graduated Secondary Education (High School) – Manuel S. Enverga, Candelaria Quezon 2006: Graduated Primary Education (Elementary School)- Grabsum School Inc. Character Reference Aidal Van Geest Fraud and Risk Management Analyst – TaskUS- Lhei Simora Supervisor, IT Operations Concentrix-