In my current role as a Project Manager/Business Analyst, I’ve been involved in a variety of initiatives, from core banking and mobile application development to the enhancement of admin, merchant, and customer-facing systems. I work closely with cross-functional teams to gather and translate business requirements, improve user experience, provide end-to-end testing, regressions, training to end users and ensure solutions are aligned with organizational goals.
Notably, I’ve contributed to digital payment implementations, real estate and e-commerce platform enhancements, and even worked alongside Meta Singapore to integrate Facebook features into client systems. Across these projects, I’ve applied Agile methodologies, created comprehensive documentation (BRD, FRD, UAT), and supported UI/UX improvements and training efforts.