Professional Summary
Experienced Telesales Agent for more than 5 years who is able to create an efficient work environment based on the company's work guidelines. Adept at utilizing computer productivity software maintaining high levels of customer service and being adaptable to a given situation. Specializes in technical support, inbound phone sales and exceeding customer expectations.
Core Qualifications
Customer service and Telesales expert
Flexible to work all hours
High speed Internet connection and capable home computer
Independent worker who does not need supervision
Extremely reliable
Able to learn new products or procedures quickly
Skills
Excellent communication skills (written and verbal)
High level of interpersonal relationship skills
Strong customer service skills
Sales and negotiation skills
Advance level of computer literacy, including MS office (Word, Excel) and email
Experience
Telesales and email Support
SPi CRM
2012 to 2017
Manila, Philippines
Contributes to team achievement of service metrics and all team sales goals. Took inbound sales calls and emails to process the application for a new account.
Manage all calls in a professional, timely and appropriate manner. Answers incoming calls and e-mails to fulfill request for information and resolution of issues or sales inputs within the defined SLA.
Actively calls out to assigned customers to inquire about the additional sales opportunities that have not yet been processed.
Complete outbound calls to customer base and/or e-email communications to existing or prospective customers.
Maintains and applies product knowledge applicable to fulfill customer requests and capitalize on add-on solution selling opportunities.
Troubleshoots and, when necessary, escalates advanced issues and orders to appropriate management.
Effectively investigate/escalate and resolve customer complaints and issues.
Education
Centro Escolar Universities (Manila)
Bachelor of Science in Business Management
2007 – 2008
STI College Recto (System Technology Institute)
DCET (Diploma in Computer and Electronic Technology)
2008 – 2010
