Jolyna Miranda

JOLYNA KAE R. MIRANDA OBJECTIVE Philippines EDUCATION Bachelor of Science in Industrial Engineering – BSIE Holy Angel University 2013 - 2018 To seek a challenging opportunity where I’ll be able to utilize my organizational skills, educational attainment, training experience, and the ability to adapt easily and work well with different types of people which will allow me to improve and grow personally and professionally while making a significant contribution to the success of the company. WORK EXPERIENCE Nov 2024- June 2025 Accenture Inc CIO D&AT Financial 360 – Quality Engineer (Tester) EXPERTISE • SAP Business One/ S4 HANA • BEAS Manufacturing - Boyum • Order to Cash (OTC) • Inventory Management • Item Master Data • Manufacturing Industry • Sales Orders • AEM, Saucelabs • SQL Serv er • Bill of Materials/ Costing • Sourcing/Quotation • Salesforce Testing Enables full stack solutions through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality across the application lifecycle. Release Testing, Regression Testing and Data Refresh Testing Participates in code reviews, monitors, and reports defects to support cont inuous improvement activities Handling and managing defect t racking and resolut ion processes. Conducting root-cause analysis of identified defects, providing development teams with enough details to understand, replicate and resolve the defects. Mar 2023- Oct 2024 Accenture Inc. DYSON TCOE – Quality Engineer (Tester) Enables full stack solutions through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality across the application lifecycle. Test Planning, scripts, and supports data and environment configuration. Test Execution - E2E Testing, Regression Testing and BVT Presentation. • Web Testing Participates in code reviews, monitors, and reports defects to support cont inuous • UI/UX Testing • Sales Cloud • Salesforce Helpdesk and Product Support • Salesforce Admin • Manual Testing • JIRA/ IT JIRA • OKTA • QTest improvement activities for the end-to-end testing process. • Hybris Backoffice • Power BI • Manage My Sales (MMS) • Manage My Business (MMB) • Azure DevOps Handling and managing defect t racking and resolut ion processes. Conducting root-cause analysis of identified defects, providing development teams with enough details to understand, replicate and resolve the defects. Oct 2022- Jan 2023 Accenture Inc. - SFDC IPS GM Foxtel AU SI - NEWS CORPORATION – Quality Engineer (Tester) Enables full stack solutions through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality across the application lifecycle. Test Planning, scripts, and supports data and environment configuration. Test Execution - E2E Testing, Regression Testing and BVT Presentation. Participates in code reviews, monitors, and reports defects to support continuous improvement activities for the end-to-end testing process. Handling and managing defect tracking and resolution processes. Conducting root-cause analysis of identified defects, providing development teams with enough details to understand, replicate and resolve the defects. PERSONAL SKILLS Effective for records management and other clerical duties Excellent written and verbal communication skills Highly organized and efficient Capable of dealing with different kinds of people Ability to work under pressure and independently or as part of a team Knowledgeable in Microsoft Office (Excel, Word, PowerPoint, Access) Efficient in Time Management Mar 2022- Sept 2022 Accenture Inc. – Software Engineer SFDC Global Technical Services Support (GTSS) –Technical Support Engineer Ability to analyze and provide resolution of issues Troubleshoot the issues on our end to understand customer needs Providing technical support to clients Understanding the business processes, pain points, business needs and customer experience Taking ownership of customer issues reported and seeing problems through to resolution Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Aug 2019- Feb 2022 TroyCor Lighting Corporation Item Master Specialist - US Branch Support for Troy-CSL Lighting Creates new items for raw materials, packaging, intermediates and finished goods in SAP CERTIFICATION Certified Lean Six Sigma Yellow Belt Six Sigma Belt Guru, Inc. International Association of Six Sigma Certification August 2018 Salesforce Certified Administrator Salesforce, Inc. Salesforce Certified Professionals community April 2022 Business One Responsible for maintaining and updating the Item Master Uploading data on SAP using DTW Performs basic SQL for data that is needed Creating new Sales Order on SAP with different customers Entering of Delivery Tracking Number and A/R Invoice Maintains and updates product information and BOMs in the system June 2018- July 2019 TroyCor Lighting Corporation Costing Engineer - R&D Department Creates initial Product Costing for the development team’s cost reference. Provide detailed material and labor cost for R&D concepts complying all specification given by the designer/buyer as needed. Enter BOM as reflected on drawings with timely updates for revisions and improvements. Verify and enter labor standard time provided by Design for all products with timely Salesforce Certified OmniStudio Developer Salesforce, Inc. Salesforce Certified Professionals community February 2023 Salesforce Certified Associate Salesforce, Inc. Salesforce Certified Professionals community March 2023 updates for revisions and improvements provided by operations. Provide project development support in component sourcing and over-all schedule monitoring. Locate and qualify suppliers and manufacturers for parts and product material cost analysis. Initial approval and acceptance of new and modified incoming parts based on specifications. April 2017- June 2017 Luenthai International Group Phils. Inc. Industrial Engineer (Intern/OJT- REINVENTS Wedding and Lifestyle Events Wedding Coordinator TRAININGS Salesforce.com Technical Support Bootcamp (April 2022) Salesforce Functional Testing (October 2022) Marketing Cloud Training (January 2023) Agile Testing School (Virtual) (November 2024) I certify that above information is true and correct to the best of my knowledge and belief. JOLYNA KAE R. MIRANDA Applicant Signature