JOLLI ANN C. MARIANO
VIRTUAL ASSISTANT | CUSTOMER SERVICE REPRESENTATIVE
PERSONAL BACKGROUND
Fast learner. Adaptable, goal-oriented with time management, persistent and punctual.
EXPERIENCE:
CUSTOMER SERVICE REPRESENTATIVE
SPi CRM Inc. | October 2015 - 2018
- Answer calls and respond to emails (searching available
flights and make new bookings.
CORE SKILLS
- Handle customer inquiries both phone and by email most
specially Group Bookings.
- Research required information using available resources.
- Microsoft Office knowledgeable.
- l
manage and resolve customer complaints.
- Data Entry
- l
document all call information according to standard
- Email Handling
operating procedures
- Basic graphic layout and design.
SALES ASSOCIATE
Apparel Group of Companies UAE | March 2012 - May
2012
- Planning, organizing and coordinating the marketing initiative
for the food sale and promotion.
- Establish up-selling techniques to boost revenue and
maximizing sales and profitability.
CONTACT ME.
Cellphone: -
Address: 670 Pag-asa St. Brgy. San Jose 131,
Caloocan City-
ACADEMIC HISTORY
EULOGO "AMANG" RODRIGUEZ INSTITUTE OF SCIENCE
AND TECHNOLOGY
BSBA Management
Tertiary
E. RODRIGUEZ JR. HIGH SCHOOL
Quezon City, Philippines
Graduated April 2004
Secondary
