Jolina Marasigan

JOLINA DE TORRES Assistant Account Manager Customer service representative with 4+ years of experience in telephone customer service, collections, fraud analyst and customer care. Familiar with Intercom, Drift, and several other customer service software solutions. Handled up to 100 calls daily with a retention rate of over 85%. Contact Professional Experience Apr Phone - Email 2024 – Education Respond email and instant messaging communication. Provide customer service as first point of contact. Keep on track for the order issue and item whereabouts via tools. Nov Customer Service Representative (Collections) 2023 Synchrony Financial (seasonal contract) | Alabang Apr 2024 Bachelor of Science in Business Administration Feb Major in Operations Management 2018 2010 - 2014 Feb Skills Organization Skills Writing and grammar expertise 2019 Oct 2016 Feb 2018 Reliability Time Management May Detail Oriented 2014 Adaptability Communication Language English Hobbies Cooking, Planting cactus online records. Address employees administrative queries. Address Lipa City, Batangas Zendrop | Texas, USA Prepare customer word-processing software and spreadsheet and keep Present - #461 Katipunan Rd, Brgy. Bolbok Assistant Account Manager Jul 2016 Maintain superior Quality Assurance and Customer Satisfaction results. Adherence to and enforcement of compliance with company policies and procedures. Closing account, Helping clients to make online account for credit cards, Process payment over the phone via credit card and checking account. Collect charge-offs from delinquent accounts. Fraud Analyst Teletech Lipa (Telstra) | Lipa City Monitor and analyze transactions to identify suspicious activities. Use advanced analytical tools and software to predict patterns that might lead to fraud. Create reports and provide insights from data to assist in decision making. Maintain accurate records of all fraudulent activity including steps taken for resolution. Investigate fraud alerts and escalated cases. CSR (Credit Management Collections) Teletech Lipa (Telstra) | Lipa City Monitor and manage outstanding accounts and collections inbound and outbound. Review financial statements and credit reports to determine creditworthiness. Negotiate payment plans with clients facing financial difficulties. Use financial software to track and report credit transactions. Customer Service Secretary Sony Service Center PH | Lipa City Respond to customer inquiries and requests via telephone and email. Document all inquires, requests, resolutions, and follow-up tasks. Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines. Display a courteous and empathetic attitude to all customers Perform research to answer customer inquiries and requests. Reference Cezcille Mae Reyes Teletech LIpa | Team Leader I hereby declare that the above information is true and correct to the best of my knowledge and belief Phone:- Email :- Jolina De Torres