JOLAYEMI OPEYEMI MATTHEW
E 276 Ita Offa Street, Ilesa, Osun State
Email:-| Phone:-
PROFESSIONAL SUMMARY
Results-driven professional with a strong background in customer service, administration, and
leadership. Adept at communication, negotiation, and relationship management. Seeking a dynamic
sales role where my problem-solving skills, ability to build rapport, and passion for driving business
growth can contribute to achieving organizational objectives.
CORE SKILLS & COMPETENCIES
- Customer Relationship Management (CRM)
- Sales & Negotiation Skills
- Market Research & Analysis
- Product Promotion & Brand Awareness
- Communication & Persuasion
- Problem Solving & Conflict Resolution
- Team Leadership & Collaboration
- Data Analysis & Reporting
- Microsoft Office Suite & CRM Software
EDUCATION
Master's in Public Administration, University of Ilorin, Kwara State | 2018
Bachelor of Science in Economics, University of Ilorin, Kwara State | 2009 - 2012
PROFESSIONAL EXPERIENCE
ISON BPO International - Ilorin, Kwara State
Customer Care and Sales Executive (MTN Nigeria) | 2018
- Provided exceptional customer service by addressing inquiries, complaints, and product-related
questions.
- Assisted customers with billing, promotions, and sales-related queries, ensuring high customer
satisfaction.
- Recommended products and services based on customer needs, contributing to increased sales
conversions.
- Conducted outbound calls to potential and existing customers to promote and sell network provider
products and services.
- Met and exceeded sales targets through effective persuasion and upselling techniques.
- Maintained detailed records of customer interactions and sales activities in the CRM system.
ICREATE TECHNOLOGY HUB - Ibadan, Oyo State
Creative Analyst | 2014 - 2016
- Conducted market research to analyze trends and customer preferences, identifying business
opportunities.
- Assisted in developing marketing strategies to promote products and services.
- Managed client relationships, ensuring retention and loyalty through effective communication.
Obafemi Awolowo University Teaching Hospital (Ijesaland Geriatric Center)
Administrative Officer | December 2022 - January 2023
- Supported teams and communicated with patients of 60 years and above and backgrounds as well
as with their care assistants where necessary.
- Ensured smooth running of the hospital resources both human and material resources.
DE PAUL SECONDARY SCHOOL - Anambra State
National Youth Service Corps (NYSC) - Economics Tutor & MDGs Facilitator | 2012 - 2013
- Delivered engaging lessons on economics, emphasizing practical applications in trade and
commerce.
- Led discussions on financial literacy and economic empowerment for students.
LEADERSHIP & VOLUNTEERING EXPERIENCE
- Junior Chamber International (JCI), Nigeria (Various Leadership Roles, 2010 - Present)
- Local Organization President (2020)
- Director of Training (2015)
- Convention Director (2014)
- President, Federation of Ijesa Students Union (University of Ilorin Chapter) | 2011 - 2012
- Organized fundraising for orphanages and community development initiatives.
CERTIFICATIONS & TRAINING
- Proficiency Certificate in Management | 2013
- JCI Achieve Graduate | 2014
- JCI Networking Graduate | 2014
ADDITIONAL SKILLS
- Fluent in English and Yoruba; Intermediate in Sign Language.
- Proficient in Microsoft Office, CRM tools, and statistical software (SPSS, EViews).
- Lead Generation and Prospecting.
- Sales Pitching and Closing Deals.
- Cold Calling and Outbound Sales Strategies.
- Customer Retention and Upselling Techniques.
- Data-Driven Sales Decision-Making.
- Relationship Building and Key Account Management.
REFERENCES
Available upon request.
